Descriptor
| Computer Interfaces | 1 |
| Evaluation Methods | 1 |
| Librarians | 1 |
| Navigation (Information… | 1 |
| Reference Services | 1 |
| User Needs (Information) | 1 |
| User Satisfaction… | 1 |
Source
| Online | 1 |
Author
| Head, Allison J. | 1 |
Publication Type
| Journal Articles | 1 |
| Reports - Descriptive | 1 |
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Head, Allison J. – Online, 1998
Discusses interface agents and online help systems, focusing on Microsoft's animated office assistants. Highlights include intermediaries such as librarians in off-line reference problems; user complaints about online help systems; navigation problems; evaluation of the online office assistants; and categories of user queries to online help…
Descriptors: Computer Interfaces, Evaluation Methods, Librarians, Navigation (Information Systems)
