Successful organizations, both public and private, rely heavily on "word-of-mouth recommendations" for their products and services. Financial viability of any organization depends profoundly on formal and informal networks of customers who pass their assessments of an organization's performance to acquaintances, friends and families.…

This paper contains information concerning the following: 1. An overview of multivariate analysis of variance, and discriminant (DA) and canonical (CA) analyses. 2. An introduction to specification and measurement errors, and collinearity. 3. The sparsity of information concerning specification and measurement errors and collinearity as they…