Describes a model for dynamic electronic performance support systems based on NNAble, a system developed by the training group at Apple Computer. Principles for designing dynamic performance support are discussed, including a systems approach, performer-centered design, awareness of situated cognition, organizational memory, and technology use.…

Discusses instructional design models and examines rapid prototyping, a model that combines computer design strategies, constructivist learning theory, and cognitive psychology. Highlights include limitations of linear models; instructional problems appropriate and those not appropriate for rapid prototyping; and rapid prototyping as a paradigm…

Reviews and summarizes "Things That Make Us Smart," a book by Donald Norman that defends human attributes in the age of electronic systems. Topics include human performance; kinds of cognition; kinds of learning; design principles for electronic performance support systems; and examples. (LRW)

Discussion of electronic performance support systems (EPSS) focuses on performance support engineering and its role in designing performance support systems. Highlights include the organizational performance/learning cycle model; a systems approach to EPSS; computer-based training and other EPSS methodologies; and future possibilities. (LRW)

Explores the similarities, differences, and emerging trends among the fields of human performance technology, electronic performance support systems, technical communications, and instructional design to gain insights into how their evolution affects performance support. The tension between designed messages and tools, which allows users more…

Presents a conceptual overview of online information systems, emphasizing the distinction between hypertext (associative) and more traditional (search) models of information management. Five commercially available hypertext systems are reviewed, hypertext design issues are discussed, and the application of structured writing techniques to…