This fourth and final article in a series about hypertext links and associated design guidelines focuses on learning support and program help links that support users' learning activities and help users understand the operational elements of the program itself. Examples are given from a HyperCard program called Desert Shield. (LRW)

Provides directions for conducting a workshop providing technical training in a large organization that links job performances to work processes. Organizational levels of performance are discussed; relationship maps and process maps are explained; and an example of a workshop for a software maintenance environment is presented. (two references)…

Discusses structure, credibility, and use of the Computer Based Training (CBT) Advisor, an expert system designed to help managers make judgements about course selection, system selection, cost/benefits, development effort, and probable success of CBT projects. (MBR)

Discussion of the development of job aids and personal performance tools focuses on self-charting as an effective feedback technique. The use of self-monitoring for various situations is described, the importance of setting goals is discussed, and computer programs developed for self-monitoring are explained. (eight references) (LRW)

Describes criteria developed to determine which of three existing computer-based training lessons could be repurposed into a multimedia format. Reasons for repurposing, types of criteria generated to determine the instruction's repurposeability, and lessons learned from the evaluation experience are covered. (Contains 13 references.) (KRN)

Purposeful design of feedback during computer-based training development projects is necessary for an instructionally sound product. This paper examines the following aspects of feedback: importance, categories, research findings, different types of instruction, different types of questions, simulations, relationship to motivation, screen design,…

Explains abductive reasoning; compares it to more traditional forms of logic, i.e., deduction and induction; and describes a computerized tutorial called A.R.T. (Abductive Reasoning Tool) that was created to foster abductive reasoning. Implications of using abductive techniques in instructional design are suggested. (Contains 13 references.) (LRW)

Presents highlights from a panel discussion by well known San Francisco Bay area documentation writers, instructional designers, and human performance technologists. Three issues on user performance and documentation are addressed: whether people avoid reading user manuals and why; major human factors influencing documentation use; and…

Explores assumptions about student ability that underlie current instructional software design and the possibility that a behaviorist bias influences software design strategies; offers evidence that a behaviorist instructional strategy helps low-ability and hinders high-ability students; presents a contrasting instructional approach; and reviews…

Explores various issues related to empirical validation of computer documentation. Topics discussed include developing validation test items; selecting test users; costs; benefits of testing for the writer; the role of the writer and editors; conducting the validation test; and writing revision specifications. (LRW)

Discusses a multimedia training delivery system called Compact Disk-Interactive (CD-I) and its use in corporate training environments. Information includes how companies are using CD-I, quality of learning through CD-I, hardware and software required to create a CD-I title, hardware required for delivery, advantages and disadvantages of the…

Discusses factors which influence performance when authoring multimedia instructional materials, including background knowledge, resource accessibility, learning and teaching styles, learning or job setting, access to expertise, performance support, cooperative learning, tutorials, models, online training, and expert guidance. (Contains six…