Contrasts the roles of performance technologists and other performance improvement specialists. Provides a matrix of strategies and tactics that performance technologists should be familiar with. Identifies regulations that can affect implementation of tactics, including EEO/affirmative action guidelines; employee safety and health laws,…

Presents background information about terminology, the extent of corporate commitment to training, and the trainer's role before dealing with programs to train trainers. Recommended are training programs for trainers that provide multiple opportunities for interacting with other people under both simulated and real conditions. (Author/MER)

Describes the manner in which an analysis of Gagne's Domains of Learning will yield comprehensive behaviors that can serve as models for program and curriculum design. (Author/JJD)

Discusses the working relationship between an instructional technologist and a subject matter expert (SME). Highlights include characteristics of a good relationship; the context for working with a SME; and a model for SME interactions, including checklists for various phases. (five references) (LRW)

Discusses the impact of the increasing heterogeneity of the American workforce on corporate performance technology trainers, and examines nine pairs of seemingly contradictory advice to people working in a multicultural setting. (CLB)

The Bell System Center for Technical Education uses a program which trains the subject matter expert (SME) in instructional technology (IT) and the instructional technologist in subject matter understanding. This cross-training is provided in order to encourage effective teamwork between development personnel. (MER)

Suggests methods for developing higher level objective test questions. Taxonomies that define learning outcomes are discussed; and examples for various test types are presented, including multiple correct answers; more complex forms, including classification and multiple true-false; relations and correlates; and interpretive exercises. (LRW)

Describes an in-house instructional development process designed to enhance curriculum documentation. Highlights include front end analysis; establishing a Curriculum Review Advisory Board that includes an instructional systems designer, management personnel, and subject matter experts; use of the objective worksheet; use of the lesson plan form;…

This examination of the organizational development model of change as it applies to management development within a complex organization of higher education includes some practical results from applying this model and insights into how to manage a public or private organization. (MBR)

Examines the proclaimed dichotomy between real and unreal, theory and practice, actual and idealized notions of community needs and university attitudes with regard to training, and describes how San Diego State University's Educational Technology program attempts simultaneously to educate graduate students and serve its community. (Author/MER)

Presents an overview and an example of use of the Information-Visualization System, an approach to visual selection enabling educators to match desired learning outcomes with the best visuals to carry the message. Decision tables and resource book containing visual options, information types, and suggested methods of enhancing visuals are…

This excerpt from "Managerial Engineering: Techniques for Improving Quality and Productivity in the Workplace" describes the development, objectives, and use of On-Error Training (OET), a method which trains workers to learn from their errors. Also described is New Joharry's Window, a performance-error data analysis technique used in…

Introduces a new department within the National Society for Performance and Instruction which will examine applications of performance technologies in the nonindustrialized areas of the world, including different subject areas and techniques. Reports on the experiences of different performance technologists will be presented each month. (MBR)

Discusses factors that are necessary to produce significant change in an organization, including allowing a longer period of time than is expected; making change the primary objective of the chief manager; and accepting the fact that there will be confusion and anxiety among the employees. (LRW)

Examines three elements useful for solving problems revealed by data gathering and analysis in the context of performance technology: goals, standards, and feedback. Emphasis is on the need for performers of tasks, their supervisors, and the organization as a whole to have the same goals and expectations, and how this is achieved through…