This paper reports on methodological approaches, experiences and expectations referring to impact analysis of quality assurance from the perspective of three higher education institutions (students, teaching staff, quality managers) from Germany, Finland and Romania. The presentations of the three sample institutions focus on discussing the core…

The ways in which the value-added benefits of higher education are conceptualised and measured have come under increased scrutiny as universities become more accountable to their funding bodies in a difficult economic climate. Existing approaches for understanding quality learning often rely on measuring the subjective student experience or on…

This paper develops a theoretical framework that could facilitate the application of the Autovalutazione, Valutazione periodica, Accreditamento (AVA) method in Italian universities, trying to simplify the use of this approach, and to cover the existing gap between Italy and others European academic institutions. The new competitive environment in…

Student evaluation of teaching is commonplace in many universities and may be the predominant input into the performance evaluation of staff and organisational units. This article used publicly available student evaluation of teaching data to present examples of where institutional responses to evaluation processes appeared to be educationally…

The paper is a reflection on the pasts and futures of quality assurance in higher education. It poses questions about the correlation between the geographical and political spread of quality assurance on the one hand and the resulting educational benefits on the other; about the divergences between critics and practitioners on the likely impacts…

Placement providers can be successfully involved in assessing students. This is demonstrated in the Monash University Faculty of Information Technology Cooperative Education Program. Students are thoroughly prepared for their placements and industry supervisors receive written assessment guidelines. Not one student has been awarded a pass grade by…

This paper discusses three central issues relating to quality and standards: clarity, comparability and responsibility. The issue of clarity is that we have reached a point of disjunction between the questions being asked by the public and the answers being provided by quality assurance professionals. The issue of comparability comes in two forms:…

The Knowledge and Human Development Authority in Dubai has developed an innovative system of quality assurance designed to ensure that the appropriate international standards are being maintained through this cross-border method of delivery. This paper describes and provides the strategic rationale for this new model of "validation" and…

A common characteristic in many quality assurance schemes around the world is their implicit and often narrowly formulated understanding of how organisational change is to take place as a result of the process. By identifying some of the underlying assumptions related to organisational change in current quality assurance schemes, the aim of this…

There are lots of definitions of quality, and also of quality in education. Garvin (1984) discerns five approaches: the transcendental approach, the product-oriented approach, the customer-oriented approach, the manufacturing-oriented approach and the value-for-money approach. Harvey and Green (1993) give five interrelated concepts of quality as:…

In order to develop capacity to link knowledge to economic growth in developing countries, there is an urgent need to make quality the major element of higher education systems. In Iran, a developing country, such a need was felt a decade ago in the academic community. Based on research projects conducted, a model that combines collegial…

Factors influencing the successful introduction of portfolios are described. A portfolio is a purposeful collection of all kinds of documents and other artefacts that together give an impression of how tasks were fulfilled and how competence has developed. A portfolio can also contain reflections and plans for future development. Although…

If non-completion rate is to be a useful performance indicator it must reflect the recent health of a course in a transparent and robust manner that enables comparisons to be made between groups of students and between courses of varied structures. For flexible degree programmes with varied attendance modes and multiple entry points, traditional…

The European dimension in quality assurance grows and glows. In this article, we try to relate the European objectives, as stated in the various European initiatives, to the national quality assurance systems of The Netherlands and Denmark. This will be done by looking closer at the objectives regarding quality assurance and internationalisation,…

The paper presents the experiences gained in the pilot project on mutual recognition conducted by the quality assurance agencies in the Nordic countries and the future perspective for international quality assurance of national quality assurance agencies. The background of the project was the need, on the one hand, to advance internationalisation…