Source
| Training and Development | 1 |
Author
| Galagan, Patricia A. | 1 |
Publication Type
| Journal Articles | 1 |
| Reports - Descriptive | 1 |
Education Level
Audience
Location
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Galagan, Patricia A. – Training and Development, 1991
Federal Express uses Service Quality Indicators to measure customer satisfaction and innovative training methods such as an interactive video network, pay-for-performance/pay-for-knowledge, and a Leadership Evaluation and Awareness Process. (SK)
Descriptors: Corporate Education, Management Development, Quality Control, Service Occupations
