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| Training and Development… | 3 |
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| Journal Articles | 3 |
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Blume, Eric R. – Training and Development Journal, 1988
In the past few years, American companies have turned to customer service as a way to create a competitive edge. This article discusses how several companies train their employees to deal with customers. (JOW)
Descriptors: Business, Competition, Service Occupations, Training
Hawes, Jon M.; And Others – Training and Development Journal, 1982
Sales training programs require continual evaluation. The authors present a conceptual model of the interrelationships of planning, training, evaluation, and modification (IPTEM) in corporate sales training programs. (CT)
Descriptors: Industrial Training, Models, Program Development, Program Evaluation
Mallory, W. J. – Training and Development Journal, 1981
Describes two programs used by the Ford Motor Company to train manufacturing skilled trades personnel. Programmable Controller Maintenance Training Program for Industrial Technicians and Troubleshooting Strategy Program use simulation and provide improved task performance after training. (JOW)
Descriptors: Industrial Training, Inplant Programs, Simulation, Skilled Occupations
