Because of a need for quality improvement, Wisconsin Power and Light trained two six-person pilot groups in statistical process control, had them apply that knowledge to actual problems, and showed management the dollars-and-cents savings that come from quality improvement. (JOW)

Describes how a Xerox business group, in designing a program for its engineers' development, faced the following major issues: competition, changing technology, maturing technical population, shorter product development cycle, unit manufacturing cost, and quality. Also discusses committing line management, paying for school, continuous training,…

The author describes the implementation of a training program at her manufacturing-based company. She covers such program tasks as recruiting trainers, preparing new employee orientation programs, recruiting participants, and providing communication training. (CH)

The quality circle, a group of employees who meet to discuss problems and discover solutions, is receiving increasing attention in organizations concerned with quality, productivity, and morale. Based upon behavioral science concepts, the quality circle technique can be applied to a wide variety of work situations. (SK)