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Dennis, Bradford W.; Bower, Tim – portal: Libraries and the Academy, 2008
In order to get the most from LibQUAL+[TM] qualitative data, libraries must organize and classify the comments of their patrons. The challenge is to do this effectively and efficiently. This article illustrates how researchers at Western Michigan University Libraries utilized ATLAS.ti 5.0 to organize, classify, and consolidate the LibQUAL+[TM]…
Descriptors: Content Analysis, Surveys, Academic Libraries, Computer Software

MacWhinnie, Laurie A. – portal: Libraries and the Academy, 2003
Some academic libraries have adopted the idea of the information commons, a central location providing computers, information resources in various formats, and staff assistance. An overview of several information commons in the United States and Canada is presented, and missions, features, strengths and weaknesses are explored. A table identifies…
Descriptors: Academic Libraries, Foreign Countries, Futures (of Society), Higher Education
Frade, Patricia A.; Washburn, Allyson – portal: Libraries and the Academy, 2006
This paper discusses a formal study conducted in 2001 at Brigham Young University to determine the value of the library to the university community. Methods used to collect data for the study included an e-mail survey, usage statistics, naturalistic observations, and interviews. Two years after the study, the authors wondered if the conclusions of…
Descriptors: Research Libraries, Academic Libraries, College Students, Use Studies

Cohen, Laura B. – portal: Libraries and the Academy, 2003
Proposes a two-tiered model for analyzing web site usage statistics for academic libraries: one tier for library administrators that analyzes measures indicating library use, and a second tier for web site managers that analyzes measures aiding in server maintenance and site design. Discusses the technology of web site usage statistics, and…
Descriptors: Academic Libraries, Evaluation Methods, Higher Education, Information Seeking
Reeb, Brenda; Gibbons, Susan – portal: Libraries and the Academy, 2004
Librarians use subject guides to introduce students to library materials. Surveys, usability tests, and usage statistics demonstrate that students do not relate well to subject guides. We suggest that library resources organized or delivered at a course level are more in line with how undergraduate students approach library research. (Contains 26…
Descriptors: Undergraduate Students, Library Materials, Library Research, User Needs (Information)
Pisciotta, Henry A.; Dooris, Michael J.; Frost, James; Halm, Michael – portal: Libraries and the Academy, 2005
The Visual Image User Study (VIUS), an extensive needs assessment project at Penn State University, describes academic users of pictures and their perceptions. These findings outline the potential market for digital images and list the likely determinates of whether or not a system will be used. They also explain some key user requirements for…
Descriptors: Academic Libraries, State Universities, Visual Aids, Use Studies