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Litsey, Ryan; Hidalgo, Susan; Daniel, Kaley; Barnett, Julie; Kim, Amy; Jones, Shannon; Ketner, Kenny – Journal of Access Services, 2015
The academic library, given its often privileged position on campus, is the information source that can include directional as well as general campus facts among the myriad of print and e-resources for reference. Also, an academic library's audiences can be quite varied and include prospective students or parents seeking more general knowledge of…
Descriptors: Academic Libraries, Library Services, Reference Services, User Needs (Information)
Stigberg, Sara; Guittar, Michelle; Morse, Geoffrey – portal: Libraries and the Academy, 2015
Assessment and supporting data have become of increasing interest in librarianship. In this paper, we describe the development and implementation of the Northwestern University Library Acknowledgments Database tool, which gathers and documents qualitative data, as well as its component reporting function. This collaborative project and resulting…
Descriptors: Special Libraries, Database Design, Library Development, Program Implementation
Loftus, Wayne – Journal of Web Librarianship, 2012
As free and low-cost Web analytics tools become more sophisticated, libraries' approach to user analysis can become more nuanced and precise. Tracking appropriate metrics with a well-formulated analytics program can inform design decisions, demonstrate the degree to which those decisions have succeeded, and thereby inform the next iteration in the…
Descriptors: Use Studies, Medical Libraries, Academic Libraries, Web Sites
Tomeo, Megan L. – Public Services Quarterly, 2012
Alden Library began redesigning its website over a year ago. Throughout the redesign process the students, faculty, and staff that make up the user base were added to the conversation by utilizing several usability test methods. This article focuses on the usability testing conducted at Alden Library and delves into future usability testing, which…
Descriptors: Academic Libraries, Web Sites, Usability, College Students
Blakiston, Rebecca – Journal of Electronic Resources Librarianship, 2013
Academic library websites contain a vast amount of complex content and, all too often, there is a lack of established process for creating, updating, and deleting that content. There is no clear vision or purpose to the content, and numerous staff members are expected to maintain content with little guidance. Because of this, many library websites…
Descriptors: Academic Libraries, Web Sites, Program Content, Library Services
Hess, Amanda Nichols – Journal of Library & Information Services In Distance Learning, 2013
Oakland University (OU) Libraries undertook an assessment of how to leverage its resources to make online tutorials more focused on users' needs. A multi-part assessment process reconsidered Web tutorials offerings through the lenses of faculty and staff feedback, literature review, and an analysis of other universities' online tutorial offerings.…
Descriptors: Tutorial Programs, Electronic Learning, Online Courses, User Needs (Information)
Flatley, Robert; Jensen, Robert Bruce – Journal of Electronic Resources Librarianship, 2012
Academic libraries have traditionally collected reference statistics using hash marks on paper. Although efficient and simple, this method is not an effective way to capture the complexity of reference transactions. Several electronic tools are now available to assist libraries with collecting often elusive reference data--among them homegrown…
Descriptors: Academic Libraries, Program Implementation, Reference Services, Library Research
Verbit, Daniel; Kline, Vickie L. – Computers in Libraries, 2011
One of the toughest challenges in an academic library systems office is how to manage and present the extensive selection of electronic resources from a variety of vendors. At York College of Pennsylvania, the authors participated in an admissions-driven web revision cycle and used a campus-provided CMS for 8 years. During this time, they tried…
Descriptors: Academic Libraries, Online Vendors, Library Administration, Library Automation
Hofmann, Melissa A.; Yang, Sharon Q. – Computers in Libraries, 2011
As a concept, the next-generation catalog (NGC) is not new to librarians, who have been wishing for better OPAC interfaces for their integrated library systems (ILSs). The NGC has been the focus of discussion for more than 5 years now, from the 2006 report of the implementation of Endeca at North Carolina State University, to Marshall Breeding's…
Descriptors: Online Catalogs, Library Automation, Computer System Design, Computer Software Evaluation
Woodard, Amber – Computers in Libraries, 2010
When the Vise Library at Cumberland University set down the path to their digital makeover, they were optimistic that they could completely revolutionize their library's web presence. They tried to keep their goals manageable, but it turns out they did not "quite" achieve 100% success. In this article, the author describes how they have…
Descriptors: Web Sites, Reference Services, Library Services, Library Automation
Breeding, Marshall – Library Journal, 2010
In a year when a difficult economy presented fewer opportunities for immediate gains, the major industry players have defined their business strategies with fundamentally different concepts of library automation. This is no longer an industry where companies compete on the basis of the best or the most features in similar products but one where…
Descriptors: Academic Libraries, Library Automation, Library Networks, Electronic Libraries
Jeffery, Keven; Dworak, Ellie – Journal of Web Librarianship, 2010
Intranets can be crucial tools in fostering communication within an academic library. This article describes the successful implementation of an intranet wiki at the San Diego State University Library & Information Access. The steps involved with implementing, marketing, and supporting the MediaWiki software are described, and the results of a…
Descriptors: Library Personnel, Research Libraries, Academic Libraries, Library Services
Battles, Jason J. – Journal of Web Librarianship, 2010
Intranets should provide quick and easy access to organizational information. The University of Alabama Libraries' intranet was only partially satisfying this basic expectation. Librarians could use it to find forms, policies, committee assignments, and meeting minutes, but navigating the libraries' intranet was neither quick nor easy, and it was…
Descriptors: Internet, Computer System Design, Database Management Systems, Library Automation
Allison, DeeAnn – Journal of Web Librarianship, 2010
Libraries today face an increasing challenge: to provide relevant information to diverse populations with differing needs while competing with Web search engines like Google. In 2009, a large group of libraries, including the University of Nebraska-Lincoln Libraries, joined with Innovative Interfaces as development partners to design a new type of…
Descriptors: Search Engines, Internet, Academic Libraries, Library Development
Vander Hart, Robert; Ingrassia, Barbara; Mayotte, Kerry; Palmer, Lisa A.; Powell, Julia – Journal of Web Librarianship, 2010
This article details the process of upgrading and expanding an existing academic medical library intranet to include a wiki, blog, discussion forum, and photo collection manager. The first version of the library's intranet from early 2002 was powered by ColdFusion software and existed primarily to allow staff members to author and store minutes of…
Descriptors: Strategic Planning, Web Sites, Computer Software, Medical Libraries