Assessing digital scholarship services offered either through academic libraries or elsewhere on campuses is important for both program development and service refinement. Digital scholarship support is influenced by fluid campus priorities and limited resources, including staffing, service models, infrastructure, and partnership opportunities…

COVID-19 did not disrupt higher education; it hastened the disruptions that have already been taking place. One particularly prominent disruption is the digital shift, or the move from primarily face-to-face operations to operations with a large digital component. In order to survive, higher education needs to fundamentally change. But how…

Many of the research skills needed to succeed in higher education are never explicitly taught. Most students learn through experience and exposure. However, working-class students don't always grow up in academic environments that provide the same exposure to these skills. This paper will explore ways to help working-class and non-traditional…

The use of Open Education Resources represents a noble cause, but the idea often remains elusive for many faculty members. In 2015, librarians at Queensborough Community College of the City University of New York, implemented a campaign to promote and facilitate the use and development of OERs. The primary objective was to reduce the growing…

The 2009 "Horizon Report" called mobile technologies "an opportunity for higher education to reach its constituents in new and compelling ways." The report implied that academic libraries would find them to be the ideal tools for bringing reluctant researchers to the library, mainly for their convenience. It's not hard to see why--in 2008, mobile…

Library literature and blogs frequently discuss customer service and user experience in physical libraries and Web sites, but little is said about this mentality toward services for distance learners specifically. This paper takes customer service best practices from well-known thinkers of the business world and makes connections to services for…

The 21st-century student is highly technological. In order to encourage and enable the technologically advanced students, the authors wanted to develop a technology equipment service in the library at Texas A&M University-Commerce. They had an idea of what they wanted to accomplish but were unsure of how to get started. They started a small…

In August 2010, "Wired" magazine declared, "The Web is Dead. Long Live the Internet." Citing the rise of IPad & Smartphone sales and the rapid explosion of application-based software to run various programs on multiple computing devices--but especially mobile computing devices--people spend more hours than ever connected to or "on" the Internet…

Murray State University (Kentucky) has been experimenting with various means of document delivery and research instruction for its online only and satellite campuses. These include ILLiad-based document delivery, Camtasia-to-UTube tutorials, a discipline-based service called Library on Blackboard, Eluminate and other virtual instructional methods.…

From Web guides to online tutorials, academic librarians are increasingly experimenting with many different technologies in order to meet the needs of today's growing distance education populations. In this article, the author discusses one librarian's experience using Camtasia Studio to create subject specific video tutorials. Benefits, as well…

In today's world of instant everything, everyone has been exposed to some form of Web 2.0 technology, and higher education is not exempt from its long reach. Libraries of all types are incorporating Web 2.0 features to attract users as well as to showcase library services. The Online Public Access Catalog (OPAC) has become more user-friendly with…

If Google represents the first flicker of information technology, the development of additional tools has continued to enhance access to information but with the unfortunate downside of decreasing information literacy. Todd Gilman, librarian for literature in English at Yale University's Sterling Memorial Library, decries the resulting disconnect…

Purpose: The purpose of this paper is to give a brief introduction to Second Life, and to provide an outline of how one academic librarian has got involved with using it and reviews the issues that have arisen from a library perspective. Design/methodology/approach: The paper offers a reflection on whether library activities in Second Life are…

The Thompson Library, the main library of The Ohio State University (OSU), began a major renovation in fall 2006 that required the library to close for three years. During this time, the bulk of the circulating collection and many of the personnel relocated to an interim facility. The distance imposed by the renovation created special challenges…

Many colleges and universities are developing distance education options for their current and future students. Library support is vital to the success of this clientele. Academic libraries that do not have Distance Learning Librarians will have to create these types of positions. This article illustrates the experience of one librarian in…