The COVID-19 pandemic impacted libraries tremendously and changed the way services were offered to patrons. Dahlgren Memorial Library was no exception and the library strived to find ways to keep their student assistants employed. This article will discuss how the library trained its student assistants to cover the chat system and work on projects…

The paper aims to discuss ChatGPT and its role in academic libraries. It identifies the key areas where ChatGPT can be implemented in libraries to improve various services and the overall work experience of academics, along with the risk factors associated with ChatGPT. Research finds that ChatGPT can be aided with many library services such as…

Even as librarians have spent the past twenty years documenting the rich world of scholarly communication beyond the catalog, repositories and catalogs too often remain completely siloed from each other. Current practices and tools to unite the two focus entirely on matching names, an imprecise method requiring substantial time spent on review.…

Reference services in academic libraries often focus on user education and giving students the skills to perform their own searches. This article describes a new Research Concierge Service established in response to the COVID-19 pandemic by Ozarks Technical Community College (OTC) in southwest Missouri. The service entails library staff curating a…

Remote reference consultations have considerably increased due to the need to provide remote services during the COVID-19 pandemic. Conducting reference consultations via videoconferencing not only offers many benefits to student researchers; it also presents an opportunity for librarians to embrace a learner-centered teaching mindset when…

Dahlgren Memorial Library, the Graduate Health and Life Sciences Research Library at Georgetown University implemented the circulation of room keys in 2007. The rooms were outside of the library and managed by Georgetown University School of Medicine's Office of Financial Affairs who were integral in the implementation of the keys and the…

Fulfilling requests for media content in support of classroom and faculty research activities is demanding for academic libraries. Libraries strive to meet requests for media while working with challenges such as intellectual property license contracts, advances in digital communication technologies and copyright issues. This article provides an…

ACRL's "Standards for Distance and Online Learning Library Services" sets seven professional standards and associated benchmarks for academic and research libraries. These standards address all academic and research libraries, but institutions with different sizes, funding models, and user demographics necessarily cannot apply the…

Although there have been gradual progressive attitudinal shifts (Garvey, Sanders, & Flint, 2017), LGBTQ+ students experience a chillier campus climate (Beemyn & Rankin, 2011; Garvey, Viray, Stango, Estep, & Jaeger, 2019; Rankin, 2005; Rankin, Weber, Blumenfeld, & Frazer, 2010) due to persistent experiences of violence,…

Makerspaces have continued to be a popular addition to the services offered by libraries. This article will address the creation and implementation of one at a mid-sized medical library. The writer will summarize their personal experience of the steps taken towards opening the makerspace and give insight into the process. This article will also…

If an item is not readily available in an academic library's collection, is it quicker to buy it or does is make better sense to borrow it? At a public, four-year institution, acquisitions and interlibrary loan (ILL) are exploring a new relationship to improve the users' experience. The question is determining what triggers the decision to borrow…

This study engages readers in a dialogue on redesigning retention strategies from reactive to proactive, a conceptualization of interdependencies of retention intervention metrics and student behaviors, and identifies the actions needed to achieve them in practice through real-time collaborative campus partnerships. Best practices for data…

As the novel coronavirus (COVID-19) spread, a team from the Sheridan Libraries and Museums at Johns Hopkins University (JHU) provided technical support to the JHU Global COVID-19 Dashboard. This paper reflects on the lessons learned from working on a highly publicized, heavily trafficked resource and explores the role of academic libraries in…

This article discusses the formation and development of the Library Advisory Group at the University of Essex, exploring the benefits of this as a vehicle for service enhancement and culture change within the library and the wider institution. It begins with a literature review discussing the use of participatory research, collaborative design and…

Based at De Montfort University, Decolonising DMU is a strategic initiative working to create an anti-racist institution where all can achieve. Growing from DMU's Freedom to Achieve project Decolonising DMU extends anti-racist work across the structure and composition of the institution, moving away from a sole focus on the curriculum. The Library…