The authors of this article state that, as literacy coaches negotiate complex tasks in their work with teachers, they assume dual roles. The authors review the evolution of International Reading Association (IRA) standards, paying particular attention to the roles of literacy coach and literacy coordinator. The authors then present data on the…

Explains how to develop job profiles that describe the output expected from employees and the competencies required to meet the output so that managers understand and appreciate what their employees actually do. Discusses needs assessments and how clear descriptions of competencies, skills, knowledge, and values are useful in developing training.…