This article updates a previous article published in 1992 that described the role of the access services manager in policy formation. Since that time, the access services department and mission has matured and evolved to a prominent position within the library organization. Technological changes and innovation in the marketplace of wired and…

The 2004 and 2005-06 workshops sponsored by the Council of Independent Colleges and the National Institute for Technology & Liberal Education have generated much data that can be used to describe aspects of the campus cultures at some 130 institutions that foster information literacy. These data are particularly informative regarding collaboration…

This paper briefly describes the effects of changes instituted by new library administrators and discusses the roles of both upper and middle level library managers in the process of adapting to change. Suggestions based on the experience of the authors as new middle level managers at a time when extensive changes were occurring in a university…

Describes both a dichotomy between library managers and library staff involved in direct service and a supervisory development instrument intended for use by employees to rate supervisors. This instrument, which is included, is designed to encourage an organizational climate characterized by mutual trust and shared values among supervisors and…

Discusses the problems encountered by first time library supervisors who have to learn not only their new professional jobs but also how to supervise others. A supervisory approach based on work checking is described, and the role that managers should play in assisting their supervisors to acquire necessary skills is outlined. (14 references) (CLB)

Explores the implications of faculty status for librarians for the administration of academic libraries. Topics discussed include the role of library administrators in providing leadership, setting library objectives, and developing library programs and services within an organization that accords librarians the responsibilities of faculty status.…

Discussion of fund-raising in academic libraries addresses issues of major gifts, capital campaigns, organization, staffing, constituency, and the role of the library development program within the academic community. Highlights include library administrator roles, goals, centralized versus decentralized development, and creating a major-gifts…

Provides insights from experienced managers that may be useful for newly appointed library managers or directors, and details the issues they will face as supervisors. Highlights include decision making and change; motivation and delegation; general observations about management, such as coping with stresses; clarification of goals; and ethics.…

Discussion of customer service and Total Quality Management in academic libraries highlights selected customer-service training programs and popular customer-service videos. Topics discussed include utilizing campus resources; staff attitudes; commitment of administrators; and service training issues for academic library managers. (22 references)…

Includes four articles grouped under the general theme of school library management. Topics covered include the application of total quality management to the school librarian's administrative and teaching tasks; dealing with graffiti and vandalism; organizing periodicals; and managing volunteers. (KRN)

Describes how library administrators can create awareness of the disabled as capable staff and patrons and help staff develop positive attitudes toward the disabled. Suggestions include use of existing programs to promote awareness; sensitivity training; use of appropriate terminology for the disabled; and the need for ongoing efforts. (three…

Considers how school library media specialist administrative responsibilities can carry over to a job as state consultant for school library media services. Discusses characteristics of effective administrators; collaboration; the appreciative inquiry process for systemic change; and duties and projects of the state program that strengthen media…

This paper examines the importance of contracts in formalizing agreements between libraries to provide services to off-campus students and describes the development of one such contract. Topics addressed include: (1) the value of contracts in clarifying responsibilities and elevating contracted services in the hierarchy of institutional…

Discussion of burnout among library personnel includes a susceptibility profile, indicators of burnout, and administrative contributors. Techniques by which administrators can reduce stress are suggested, including participative management; improved communications; staff development; informal staff gatherings; staff meetings; flexible work…

The dynamic world of the Web has provided libraries with a wealth of opportunities, including new approaches to the provision of information and varied internal staffing structures. The development of self-managed Web teams, endowed with authority and resources, can create an adaptable and responsive culture within libraries. This new working team…