Considers ways in which library services can be more proactive in today's networked-computer environment. Discusses how to find and use patterns of behavior, such as borrowing behavior and profiles of patrons' interests; making a CD-ROM with information describing the library's services and products; and reviving telephone reference. (LRW)

Presents an outline of models of information seeking and other aspects of information behavior, showing the relationship between communication and information behavior in general with information seeking and information searching in information-retrieval systems. Also presents an alternative, problem-solving model which provides a basis for…