This paper discusses a systematic four-step program for eliminating ineffective communication habits and replacing them with more effective new communication behaviors. This program has been used successfully to teach a variety of different communication skills including public speaking skills, small group interaction skills, and interpersonal…

Prompted by data from a national survey indicating that communication apprehension (CA) was higher among pharmacy students than among the general population, West Virginia University developed a communication course especially to meet the needs of these students. The course was later modified by Auburn University. A study investigated the…