The foundation in science of human performance technology is exemplified in Geary A. Rummler's work. His work was guided by two questions: What are the variables that measure the results desired? What variables must we manage to achieve those results? Rummler developed science-based tools to find and manage the variables. His work connects to…

Discusses the importance of calculating the return on investment (ROI) for electronic performance support systems, beginning with the practical issues of identifying what will be measured and then assigning costs and benefits to each variable in monetary terms. Suggests the challenge is in defining and quantifying the real business benefits.…

To perform rapid analysis one must ask the right questions at the right time and engage in active listening. This article examines the fundamentals of rapid analysis: business need, performance requirement, work processes, interventions, and evaluation. Includes an analysis completeness checklist (organizational need/opportunity, economic…

This third part in a series of six articles on human performance technology (HPT) highlights four characteristics that are needed for managers to successfully advance from practicing training to practicing HPT, including becoming competent with the technology, understanding the client's business, developing trust and credibility, and being…

Provides an overview of the electronic business (e-business) revolution and suggests ways it will affect human performance improvement professionals. Highlights include customer reliance on the Web; use of the Internet and associated software to link employees, applications, and companies; information access and sharing; business-to-consumer and…

Discusses unethical business conduct and corporate crime, focusing on workers who bend rules to achieve satisfactory performance and organizational goals. Describes research that investigated how two cues in an organizational setting, one legal (codes of conduct) and one social (company responses to ethical transgressions), affect how individuals…

Discusses the integration of knowledge management into business applications. Topics include the difference between knowledge and information; performance-centered design (PCD); applying knowledge to support business outcomes, including context, experience, and information quality; techniques for merging PCD and knowledge management, including…

Provides an overview of performance technology, the application of knowledge for optimizing performance. Discusses the influence of ISD (instructional systems design), tactical interventions, business, and industry; its use in business, industry, military, and government; and academic backgrounds of performance designers. Outlines a…

The systematic four-step process introduced in this article lays the basic groundwork in helping an organization link all its programs and initiatives to its strategic goals. Discusses the definition and purpose of performance measurement; elements of a global performance system; and building a global performance measurement system. (AEF)

Examines the growth in developing performance-centered systems in business. Discusses Web-based systems, including the Internet and intranets; knowledge management systems; knowledge acquisition; performance-centered design; performance support; group processes; systems approach; focus on goals; electronic performance support systems;…

Considers the benefits of employee retention and performance improvement in high technology, new economy companies. Discusses attracting and retaining top talent in information technology companies; targeted recruiting and hiring; employee achievement; learning and professional growth; recognition; nurturing careers; team collaboration; the TALENT…