The goal is to provide a robust and challenging problem statement for a capstone, advanced systems analysis and design course for CIS/MIS/CS majors. In addition to the problem narrative, a representative solution for much of the business modeling deliverables is presented using the UML paradigm. A structured analysis deliverable will be the topic…

This teaching case presents a systems development project useful for courses in object-oriented analysis and design. The case has a strong focus on the business, methodology, modeling and implementation aspects of systems development. The case is centered on a fictitious ambulance and emergency services company (Rescue911). The case describes that…

Discusses the integration of knowledge management into business applications. Topics include the difference between knowledge and information; performance-centered design (PCD); applying knowledge to support business outcomes, including context, experience, and information quality; techniques for merging PCD and knowledge management, including…

A new search feature has been developed and implemented to enhance online information retrieval from the ABI/INFORM database, which includes abstracts from more than 500 journals covering all aspects of business and management. Published by Data Courier Inc., it includes material dating back to 1971. Because of the diverse nature of the database…

The systematic four-step process introduced in this article lays the basic groundwork in helping an organization link all its programs and initiatives to its strategic goals. Discusses the definition and purpose of performance measurement; elements of a global performance system; and building a global performance measurement system. (AEF)

Eight papers cover: optical storage technology; cross-cultural videodisc design; optical disk technology use at the Library of Congress Research Service and National Library of Medicine; Internal Revenue Service image storage and retrieval system; solving business problems with CD-ROM; a laser disk operating system; and an optical disk for…

Experiences at the time that George Mason University launched its first major corporate relations effort with the establishment of the George Mason Institute of Science and Technology are discussed. (MLW)

Examines the growth in developing performance-centered systems in business. Discusses Web-based systems, including the Internet and intranets; knowledge management systems; knowledge acquisition; performance-centered design; performance support; group processes; systems approach; focus on goals; electronic performance support systems;…

Academic and administrative computer services at Trinity University in San Antonio are described. Computer services for the university are purchased from a separate profit-making company owned by Trinity University. It is suggested that the success of this type of arrangement is dependent on the local environment. (BH)