The best practices presented in textbooks and professional publications provide separate guidelines for paper-based and electronic or "scannable" résumés. This article recommends changing these practices so that writers can prepare one résumé for both paper and electronic delivery. These recommendations focus on three areas. Résumés…

Describes the differences in organization between print and electronic documents, methods of providing structure in hypertext, and their implications for technical communicators, designers, and instructors. Notes that web designers may need to consider rhetorical issues differently when creating hypertext documents than they would when composing…

Describes an approach to teaching students a basic design process for routine business documents like memos, letters, and reports. Outlines the design principles of HATS (Headings, Access, Typography, and Spacing), how they apply in before-and-after fashion to various documents, and discusses an assignment in which students redesign an existing…