The academic library, given its often privileged position on campus, is the information source that can include directional as well as general campus facts among the myriad of print and e-resources for reference. Also, an academic library's audiences can be quite varied and include prospective students or parents seeking more general knowledge of…

This article describes protocological rhetoric as a conceptual tool for exploring and changing institutions. Protocological rhetoric is an extension of two lines of thought: Porter, Sullivan, Blythe, Grabill, and Miles's institutional critique and Science & Technology Studies's (STS) concept of information infrastructure. As a result,…

Based on a recently completed study of education directors at science museums, this article addresses how design-and-development consultants might use those findings to enhance the way in which they propose and deliver Website services to non-academic organizations with either primary or complementary educational missions. After a very brief…

When a website has become a virtual storage closet rather than a place where useful, usable content is created, published, and organized, there is a problem. If audiences cannot quickly and easily find what they are looking for when they visit a website--and are not interested in what they find when they get there--they will get frustrated and…

When an institutional program review determined the Hillsborough Community College Libraries Web site was out-of-date, lacked resources, and was in desperate need of a makeover, the authors embarked upon a redesign project. The article describes the challenges and considerations that contributed to the authors' decision-making and design…

Providing accessible library services and instruction to distance users with disabilities can seem daunting. This article, which grew out of a webinar presented by the author to the Health Science Special Interest Group of ACRL, provides practical strategies to help content creators utilize built-in accessibility features and provides a resources…

Paying for employee turnover costs, data storage, and multiple layers of benefits can be difficult for fiscally constrained institutions, especially as budget cuts and finance-limiting legislation abound in school districts across the country. Many traditional paper-based systems have been replaced with automated, software-based services, helping…

When staff at the Wisconsin State Law Library began compiling a wish list for a new website, the topic of a new domain name came up almost immediately. Their old website was located at http://wsll.state.wi.us. Spelling that relatively complex domain over the phone day after day provided the impetus to explore other options. Whatever domain name…

City University London committed in 2009 to make Moodle the Virtual Learning Environment (VLE) at the core of a new Strategic Learning Environment (SLE) comprised of VLE, externally facing website and related systems such as video streaming and virtual classrooms. Previously, the WebCT VLE had been separate from most of the other systems at the…

The education sector remains abuzz with cost-cutting expectations despite pressures to increase services. Automation of costly manual tasks could save funds for many of these institutions, specifically in data protection. The IT departments of schools and universities can take advantage of a proven cost-savings opportunity in data protection that…

As higher education budgets tighten in the ongoing recession, colleges and universities have found themselves questioning, lengthening, and even eliminating tech refresh cycles. Yet how deep an institution cuts into its refresh program can compromise its ability to provide an up-to-date and competitive computing environment for students and a…

Faced with rising demand for information about early childhood programs, states need to find tools and strategies to monitor the progress of and to identify high-quality early childhood programs. In response, REL Mid-Atlantic convened a regional workgroup for state personnel who work with the systems containing early childhood data. The workgroup…

Most UK universities can trace their current management information systems back to significant investments made in the 1990s, largely fuelled by concerns about the millenium bug and a change from character interfaces to graphical user interfaces following the introduction of the personal computer. It was during this period that institutions also…

In the past eLearning has been introduced by many public universities however a concise IT-strategy was not followed during implementation. Different learning platforms were acquired by different departments and no systematic approach was set up to give support for course development, eTutoring or upgrading and archiving of electronic files.…

Microcomputers were introduced into a child protection agency to improve the work environment and increase productivity. The problems and benefits of computer-based changes are reviewed, and specific software applications and organizational implications are discussed. (Author/LB)