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Jonassen, David H. – Performance Improvement, 2003
Describes the cognitive processes required to troubleshoot faults and describes an architecture based on that cognitive model for designing learning environments that engage novices in troubleshooting while supporting their construction of requisite knowledge. This model can be applied to different kinds of troubleshooting problems, enhancing the…
Descriptors: Cognitive Processes, Computer Assisted Instruction, Distance Education, Instructional Design