When instruction shifted online as a result of COVID-19 in March 2020, Educational Effectiveness staff considered how best to serve our institution with available resources, skills, and services, while maintaining ongoing assessment. Administration of program-level assessment activities, such as overseeing the completion of program reviews,…

This article identifies the value and practices of agile management in business and higher education and provides a possible agile management framework for universities to utilize while trying to navigate developing international exchange and dual degree program opportunities during the COVID-19 pandemic. The framework relies upon agile management…

The University of Louisville guided the development of community engagement plans by its academic and administrative units to strengthen their ability to assess and improve their partnership, outreach, and engaged scholarship with community partners. Using a common template, each unit developed a process for engaging with the community, building…

The purpose of the U.S. Department of Education's (Department's) fiscal year (FY) 2024 "Agency Financial Report" (AFR) is to inform Congress, the President, other external stakeholders, and the American people on how the Department used the federal resources entrusted to it to advance the mission of the Department to promote student…

The Accountability Plan is an annual report that is closely aligned with the Board of Governors' 2025 System Strategic Plan. This report enhances the System's commitment to accountability and strategic planning by fostering greater coordination between institutional administrators, University Boards of Trustees and the Board of Governors regarding…

The Arizona Advanced Manufacturing Institute (AzAMI) is still a year away from the end of the U.S. Department of Labor grant that expanded the program, but already, AzAMI Executive Director Leah Palmer at Mesa Community College (MCC) in Mesa, Arizona, is fielding calls from companies that have hired her students through the institute. As state…

The new strategic paradigm of resource development described in this paper recognizes that there are a number of important resources, in addition to financial ones, that are important to support the mission and to achieve the vision of a nonprofit organization, such as a college or university. It acknowledges and utilizes board members, with…

Higher education institutions are increasingly looking to online education as a means to broaden their market reach, increase student enrollments and ultimately realize increased tuition revenue. Many institutions, however, find that they have insufficient infrastructure resources to launch one or more fully online learning programs. A small…

Advancement offices have their share of management issues. Do any of these situations sound familiar? An underachieving alumni director should have been let go long ago, but without a single bad performance review, he can't be fired. A development officer hires the wrong person and now spends too much time supervising her. A high-performing…

Geographic analysis has been adopted by businesses, especially the retail sector, since the early 1990s (Thrall, 2002). Institutional research can receive the same benefits businesses have by adopting geographic analysis and technology. The commonalities between businesses and higher education institutions include the existence of trade areas, the…

This article defines applied rhetorical work as integral to the intellectual work of writing program administration and asks our professional organizations to classify it as such within our position statements. With a specific case, it offers a generative framework for representing and assessing the work's scholarly commons for professional…

Increasingly, large universities are requiring their individual schools to be financially independent, encouraging more fiscal responsibility. However, none of the institutions turning to decentralization have succeeded in making all divisions self-supporting. (MSE)

This chapter describes how a well-respected peer-led academic support model, Supplemental Instruction (SI), has been successful in improving grades and reducing failure in high-risk courses at LaGuardia Community College since 1993. (Contains 1 table.)

Possible changes in U.S. Postal Service rates and services, resulting from a planned restructuring, are discussed. College administrators are encouraged to review mail class use, available discounts, and even the design and quantity of materials mailed out. (MSE)

Brigham Young University (Utah) has addressed the need for maintenance and support of distributed computing systems on campus by implementing a program patterned after a national business franchise, providing the support and training of a centralized administration but allowing each unit to operate much as an independent small business.…