Atwater University (AU) administration is struggling with an increased number of student alcohol-related problems. In particular, during the annual homecoming parade, students are extremely intoxicated and belligerent toward alumni. The new dean of students is appalled by the condoned student behavior. He also received two complaint letters from…

For those seeking a way to change opinions of shared governance from pointless and unlikely to possible and intriguing, "Shared Governance in Higher Education, Volume 1" will trigger meaningful conversations by offering valuable new perspectives. Experienced governance members, the contributors provide practical insights for everyone…

Many higher education initiatives are dependent upon the development of multiple relationships across academic and support functions. The probability of achieving superior initiative outcomes rests, in part, on the construction of an infrastructure that supports the goals, strategies, tactics, and ongoing mission of a defined project. Through…

Alumni relations and stewardship officers have the makings of a strong partnership. Alumni relations and stewardship can be a natural fit--a perfect match even--according to Mary Jo Chiara of St. Joseph's College (SJC) in New York. Both strive to cultivate long-term relationships with constituents and build increasing levels of engagement and…

This paper is written in the context of practice at Nottingham Trent University, using elements of its management as example or counterbalance to the literature. The challenge at the heart of the paper is that of practically balancing a managerial and business-focused culture and processes to support the aspirations and motivations of the…

An undergraduate student breaks into a professor's office and steals the answers to an exam; the university initiates only process available--discipline pursuant to regulations governing student behavior through judicial affairs. An undergraduate student fabricates lab data and is flunked for the course; the student initiates only process…

The paper discusses the continued relevance of the Humboldtian model of university education and interprets it in terms of the two fundamental concepts of complexity and collegiality. These are then applied to issues of assessment in universities. Beyond issues arising directly from complexity and collegiality, present university failings in…

The purpose of this paper is to identify the key elements of a High Performance Work System (HPWS) and explore the possibility of implementation in an online institution of higher learning. With the projected rapid growth of the demand for online education and its importance in post-secondary education, providing high quality curriculum, excellent…

Many universities, colleges, and independent schools face the reality of geographically expanding alumni bases, likely combined with constant or decreasing budgets for alumni activities. Well-intentioned colleagues understand the potential power of a geographically diverse alumni network but do not always grasp the time and complexity associated…

Can higher education institutions continue using planning and self-evaluation processes that are decades old without any reform? Several recent monographs urge institutions to embrace continuous improvement processes that engage systematic planning and department self-evaluation across whole campuses, but they do not show institutions how to do…

Applications of the systems approach in the form of systems technologies are seen as having a mixed record in the management of universities. Some of the major issues challenging the general systems approach are reviewed. An incentive systems model is presented. (Author/MLW)

Total Quality Management is a system for creating organizationwide participation in planning and implementing a continuous improvement process exceeding customer expectations. It is built on the assumption that 90 percent of problems are a result of process, not employees. Implementation at Oregon State University has nine phases. (MSE)

Outlined in detail are the goals of this private college in establishing a formal planning process, and its achievements and future efforts in attaining them. The manual is a checklist of procedures and is based in principle on "An Approach for Improved Planning in Colleges" by Roger G. Schroeder. (MSE)

This publication introduces a series of pamphlets describing the principles, purposes, and applications of the Management Organization Systems Technique (MOST), an eclectic management system which draws from many sources of data and integrates them specifically for vital management needs. In the MOST approach, five subsystems--planning, data…

The institutional planning, budgeting, and monitoring system used by the National Technical Institute for the Deaf at Rochester Institute of Technology, which provides continuous development, evaluation, and modification operating in advance of rather than in reaction to potential administrative crisis, is described. (MSE)