User experience is immeasurably important for your patrons as they access your Web site. This article presents tips and strategies for testing user experience, suggests a number of different popular technologies and tools that are used in the UX field, and lays out a plan for sharing and utilizing data to make improvements on your Web site. It is…

While remaining cognizant of several aspects of current information literacy (IL) instruction methods, including threshold concepts, the author re-created experiences shared by students as she searched for, analyzed, and compiled resources pertaining to the Renaissance. Good IL instruction supports education of the whole person, develops new modes…

Rubric assessment of information literacy is an important tool for librarians seeking to show evidence of student learning. The authors, who collaborated on the Rubric Assessment of Informational Literacy Skills (RAILS) research project, draw from their shared experience to present practical recommendations for implementing rubric assessment in a…

Evaluation is important. As the sea of information grows ever larger, educators must be able to teach their students to evaluate what they find and decide its relevance and accuracy. In the American Association of School Librarians' publication "Standards for the 21st Century Learner," evaluation is a skill (1.1.4, 1.1.5), a disposition in action…

Describes a librarians' retreat and workshop held at Western Kentucky University that was designed to introduce the participants to the Internet. Topics addressed include planning for the retreat; objectives; classroom presentations; a hands-on session in a computing lab; and feedback from participant evaluations. (LRW)

Describes a program developed by librarians at Arizona State University West to evaluate their library instruction. Topics discussed include stressing individual improvement rather than personnel evaluation and decisions; group process; focus on formative evaluation; role of evaluation measures; evaluations by faculty and students; and colleague…

Outlines the policies and procedures of the Middle States Association of Colleges and Schools. Explains the role of the library/learning resources center (LRC) evaluator, and the significance of the LRC in the total evaluation process. (DMM)

Discussion of management of cataloging backlogs in academic libraries focuses on a backlog assessment project conducted at the Ohio State University libraries to facilitate the elimination of two backlogs, one of Slavic language materials and one of general materials. Evaluations of samples from these two collections are discussed in terms of…

Discusses how to improve library reference service, especially the effective delivery of accurate answers, based on a program at Wichita State University (Kansas) that used concepts of quality from business and organizational management. Topics addressed include customers and customer service, and methods of reference service evaluation. (Contains…

A local model for support of periodic academic program reviews by the Indiana Commission for Higher Education (ICHE) has developed and evolved at the Ball State University library. The process of devising a format to systematically report library holdings statistics to support program reviews and other collections development duties began in 1975;…

Describes a demonstration project developed at the University of Tennessee (Knoxville) libraries to train nonprofessional library staff with computer-based training using HyperCard that was created by librarians rather than by computer programmers. Evaluation methods are discussed, including formative and summative evaluation; and modifications…

Ethnographic auditing is the application of ethnographic or anthropological concepts and methods to the appraisal of administrative controls over resources. Ethnographic auditing highlights the role of culture, subculture, values, rituals and physical environment in management in higher education. The ethnographic auditor measures the fiscal and…

Describes part of a federally-funded project at Kapiolani Community College (Hawaii) that focused on document delivery to enhance library services. Topics include bibliographic instruction for searching; customized searches on commercial databases; locating and delivering full-text articles; constructing a World Wide Web site; and evaluation…

Describes the Library of Congress' American Memory Project, involving conversion of U.S. archival treasures to electronic format for distribution to other locations. Highlights include subject matter currently released, the beta-test procedure, promoting the new resource, and experiences of several library test sites. Sample screen displays are…

This packet of materials is a compilation of materials from the "Library Use Instruction" class (LIS 450AC) in the Graduate School of Library and Information Science at the University of Illinois. This half-credit course, which is designed to prepare librarians to teach library skills to users, reviews the history of bibliographic…