Describes an experiment at Cornell University (New York) to produce computer-output microfilm from digital images by means of an electron beam recorder to preserve deteriorating library materials. Topics addressed include quality evaluation using imaging standards and printers' type sizes. Samples of film printouts and direct digital printing are…

Discusses how to improve library reference service, especially the effective delivery of accurate answers, based on a program at Wichita State University (Kansas) that used concepts of quality from business and organizational management. Topics addressed include customers and customer service, and methods of reference service evaluation. (Contains…

Briefly describes the automated system as it relates to cataloging processes at each of six university libraries. Areas that have been most affected are noted--authority control, catalog maintenance, decentralization of original cataloging and other technical services functions, enhanced public access to materials, and quality control. (25…

Describes the Oregon State University library's experience with Total Quality Management (TQM) from initial training and development of two teams to its use as an impartial problem-solving tool which anyone can use. Staff concerns and fears about TQM are discussed, and benefits are explained. (Contains five references.) (EAM)

Summarizes the experience of the Harvard College Library (Massachusetts) with Total Quality Management (TQM) and its plans for a pilot implementation and training process. The strength of the approach is shown to lie in the broadly based membership of the steering committee, commitment to group process, and ongoing communication efforts with…