Integrating micro-credentialing into employee training programs offers libraries an innovative and individualized way to recognize and certify learning and achievement. Digital badges provide a low-cost initiative to support learning benefiting both the individual and institution, offering evidence of skill development that transcends the library…

The Orientation and Training Task Force of the Temple University Library was charged by the Director of the Central Library System (CLS) in October 1987 to develop plans for a three-level program, including an orientation component for all CLS staff, a second component for staff who regularly work at any public service point, and a third component…

Developed in anticipation of the adoption of AACR2 by the library community, two plans reported by the General Libraries address the impact on the catalog and staff training. No conflict is anticipated in the absorption of AACR2 and the focus of the first report is on the mechanics of integrating AACR2 headings with headings already in the…

Describes online courses offered--basic class, refresher course, advanced strategy session, and information session--at the University of Hawaii for librarians. Background, media aids, and future plans of the program as well as recommendations for other programs are addressed. Two tables outline the course series and basic class. (RBF)

Describes a training program omitting undesirable characteristics of vendor-supplied training and utilizing charts to compare and contrast features of online systems. Included are charts illustrating ORBIT commands for DIALOG searchers, BRS commands for DIALOG searchers, and an ORBIT string search. (RBF)

Describes a continuing education program for library staff at a medium-sized science and engineering university library in Saudi Arabia. Problems, assessing needs, and strategies used for program development and implementation are discussed. Involvement of library staff in planning and follow-up is shown to be necessary for success. (15…

Arguing that good interpersonal interactions between library staff and their patrons is a major determinant of overall patron satisfaction, this paper describes Temple University's customer service training program for its public services staff. Dubbed the "A+ Service" program, the program focuses on six aspects of library service: (1)…

Presents a structured, integrated continuing education program for university science and engineering reference librarians. Program components, including departmental tours, reference collection tutoring sessions, extensive subject-specific projects, and subject-related, hands-on exercises, are described. Program evaluation results are presented,…

This paper presents a description of the Old Dominion University's (Virginia) Reference Librarian Orientation Program designed to ease the transition of reference librarians new to the school and its reference department. The program introduces the reference librarian to the library, the reference department, and the university itself and consists…

Describes program of four workshops developed by bibliographic instruction librarians to enhance the skills of nearly 100 academic library clerical employees. Highlights include program design; three main goals; staff development pretest (development, return, results, partial list of questions); the workshops (topics, attendance, presentation);…

Describes the impact of automation on the responsibilities of both support and professional staff as well as evolutionary role of library assistants at Texas Tech University. Workflows for retrospective conversion of monographs and serials, current processing techniques, and the organization of the processing units are discussed. (Author/CLB)

Staffing, recruitment and retention, and staff development will become more challenging as resources shrink in community college libraries. Technical skills such as website development, systems maintenance, and the ability to support students and faculty using course management systems will become more specialized and may be found in staff other…

This paper explores the background and structure of library personnel systems and the characteristics of library personnel resources, including librarians' rights and status as concerns of library personnel management; the credentials of academic librarians; library job design and recruitment; the training of academic librarians; motivational…

Describes the Oregon State University library's experience with Total Quality Management (TQM) from initial training and development of two teams to its use as an impartial problem-solving tool which anyone can use. Staff concerns and fears about TQM are discussed, and benefits are explained. (Contains five references.) (EAM)

In consonance with its goal of improving research library performance through assisted self-study, information gathering and dissemination, staff training and development programs, and consultation services, the Office of Management Studies reports highlights of its activities in the Academic Library Program, the Academic Library Public Service…