Discussion of performance improvement focuses on work processes. Highlights include a definition of process; types of process steps, including operational and nonoperational; desired process characteristics, including high reliability and low variability; a comparison of two different processes; and suggestions for process improvement, including…

For the last 10 years, the Duval County School System (Jacksonville, Florida) has accumulated extensive student performance data with its district-wide criterion referenced testing program (the Essential Skills Test for K-6 students and the Minimum Level Skills Test for grades 7-12), which tests over 100,000 students yearly. The research project…

Discusses similarities and differences between structured program design and instructional design, suggests that use of structured programing by instructional designers would help them communicate with programers, describes structured program design techniques, and presents a sample application of structured programing to design an educational…

L. L. Thurstone's (1927) model provides a powerful framework for modeling individual differences in choice behavior. An overview of Thurstonian models for comparative data is provided, including the classical Case V and Case III models as well as more general choice models with unrestricted and factor-analytic covariance structures. A flow chart…