Employee empowerment yields positive outcomes for employees, managers, and organizations. Yet, too many employees feel disempowered at work, and managers, while wanting to empower employees, often do not know how. Contributing to this state of affairs is the lack of published, high-fidelity exercises explicitly designed to instruct students on how…

Quality assurance and accreditation are closely tied together. This article documents the work toward a unified and comprehensive national accreditation program in health education. By exploring the accreditation journey of another discipline, the field of gerontology should learn valuable lessons. These include an attention to inclusivity, a…

This paper discusses three central issues relating to quality and standards: clarity, comparability and responsibility. The issue of clarity is that we have reached a point of disjunction between the questions being asked by the public and the answers being provided by quality assurance professionals. The issue of comparability comes in two forms:…

The article first considers a characterization of higher education in Latin America, the principal problems and the scenarios that have led to the inclusion of quality assessment and accreditation processes in higher education as a priority in the regional agenda. The following aspects are then developed from a comparative perspective: the main…

Governing processes in Europe and within Europeanization are often opaque and appearances can deceive. The normative practices of improvement in education, and the connected growth in performance measurement, have been largely understood in their own terms. However, the management of flows of information through quality assurance can be examined…

In recent years, international comparisons have become a powerful lever for change in educational policies. Quality assurance and evaluation (QAE) in many forms is being incorporated in the steering and management of schools. However, the Danish use of QAE is a dynamic result of ongoing tensions and struggles both around and within QAE…

In the debate on the draft European Qualifications Framework and the possible development of a German Qualifications Framework (GQF) great interest is being shown in Germany in a qualifications framework that promises transparency and permeability and is based on competences. There has also been opposition on the basis of the fundamental…

Strategic planning and quality management have been developed independently of each other, but they meet in practice in many kinds of organisations. Strategic planning and quality assurance integrate different aspects of higher education institutions (HEIs) to ensure high-quality educational outcomes. This paper investigates the role of these two…

This report presents the results of an audit by the Office of the Inspector General to determine whether the Department of Education's Office of Elementary and Secondary Education (OESE) provided sufficient oversight of graduation and dropout rates submitted by states in their Consolidated State Performance Reports to ensure the rates were…

In November 2005, UNESCO-CEPES organized a conference on Private Higher Education in Europe and Quality Assurance and Accreditation from the Perspective of the Bologna Process Objectives. Thirteen country reports and a comparative analysis study were commissioned for this specific initiative. The countries included in the project were: Albania,…

Describes Soft Know-How, a new training and electronic performance support system (EPSS) that helps employees in the design, training, and updating of their work methods for continuous quality improvement. A comparison between desktop publishing and Soft Know-How methods in editing a job assistance document is discussed. (LRW)

Various total quality management (TQM) approaches are explored and some core elements specified. Generic problems of TQM and those relating to higher education are analyzed. It is argued that while there are some aspects of TQM that are applicable in the collegiate setting, the specific approach is inapplicable in higher education. A new…

This first part of a report originally published in 1992 compares micrographics and digital imaging as methods for preserving printed materials. Topics addressed include costs, standards, ease of access, optical disks, archival quality, resolution, and the benefits of a hybrid-system approach that combines technologies. (Contains nine references.)…

Describes a benchmarking project developed at Queensland University of Technology (Australia) to compare the design and delivery of the Graduate Certificate in Education (Higher Education) against national and international institutions. Discusses use of the benchmarking process for quality improvement. (LRW)

Increasingly, it is recognized that accreditation by a nationally reputed accreditation association can improve the delivery of quality child care services through compliance with nationally recognized standards of best practice. This report examines the accreditation processes of four nationally recognized organizations: (1) National Association…