The title of this article is a common phrase in tech support, according to the author, who, for several years, was the person on the other side of the phone asking that question. Technology support blends technical knowledge, problem-solving skills, a load of Zen-like patience, and the ability to juggle multiple demands at the same time, a list of…

Nipissing University in North Bay, Ontario, is currently the only post-secondary institution in that province to offer a part-time Baccalaureate of Science in Nursing (BScN) program for Registered Practical Nurses (RPNs) through a blended learning model. This program represents a "bridge" from the nurse's college diploma and offers a…

This article discusses 10 "IT myths": (1) Standardizing on a single computing platform reduces costs and enables better support; (2) Requiring students to own a computer (or laptop) will improve the quality of education at an institution; (3) Having a campus subscription to a music download service will reduce the incidence of online copyright…

To support schools as they move into the 21st century, the Massachusetts Department of Education is developing improved systems to collect, analyze, and report data, which will ultimately allow districts to make decisions about instructional practices that will better meet students' needs. Many Massachusetts school districts are using these…