Cross-disciplinary manifestations of teaching and learning centers' traditional role in fostering community and connection among faculty are especially important amid decentralization and distributed work locations spurred by the COVID-19 pandemic. This article details practical applications of codeless workflow automation platforms to support…

Vocational psychologists have predicted the utilization of telepsychology in career interventions, yet vocational research have not capitalized on this modality. The purpose of this article is to describe how telepsychology could be used effectively in vocational psychology research to expand the reach and application of the field's scholarship to…

Instructors often use spreadsheet software (e.g., Microsoft Excel) in their statistics courses so that students can gain experience conducting computerized analyses. Unfortunately, students tend to make several predictable errors when programming spreadsheets. Without immediate feedback, programming errors are likely to go undetected, and as a…

Based on my role as Editor in Chief of the journal Language Learning & Technology since 2000 and on my experiences as a technology-enhanced language learning (TELL) researcher, developer and teacher, I will provide an overview of recent cutting-edge research on the uses of technologies for second language teaching and learning. I suggest that…

This commentary reflects on the contributions to learning analytics and theory by a paper that describes how multiple theoretical frameworks were woven together to inform the creation of a new, automated discourse analysis tool. The commentary highlights the contributions of the original paper, provides some alternative approaches, and touches on…

A customer contact center offers academic libraries the ability to consistently improve their telephone, e-mail, and IM services. This paper discusses the establishment of a contact center and the benefits of implementing the contact center model at this institution. It then introduces a practical methodology for developing a valid measurement…

Email and chat/IM reference services have become a convenient and easily accessible option for the online community and libraries, particularly with increasing amounts of library resources now available electronically. This article gives an overview of Jing, which can be used to produce videos and screenshots on-the-fly, and demonstrates how to…

According to "Library Journal's" latest annual book-buying survey of public libraries, e-service is at the heart of current efforts to maximize library use through more, and more direct communication with patrons. Nearly four out of five respondents report offering some sort of e-service to facilitate these conversations. This article presents…

If you're new to running a library or looking for a refresher, this book can serve as your first reference source for school library operation, providing overview information on a wealth of topics, lists of resources for more in-depth information, and coverage of current topics such as Web 2.0, fundraising, digital booktalks, and cybersafety.…

Despite the challenges of understaffing, unfunded legislative mandates, and tight budgets, district support services departments are still expected to meet school systems' myriad noncurriculum-related needs. But the very nature of these services, even when they are focused on school safety and security, is so diverse and labor-intensive that…

Podcasting is a term derived by combining iPod with broadcasting. During 2006, when the idea of podcasting was still in its infancy, this author [an information systems librarian at the Universal College of Learning (UCOL) in New Zealand] began to consider how this new technology could be used by librarians to provide instructional sessions. She…

Learning 2.0--aka the "23 Things"--is a self-paced online learning program that the author designed in 2006 as a one-person crusade to move an entire organization of 500-plus staff onto the Web 2.0 bandwagon. Along with numerous requests to duplicate the program, many seek insight on how to do this successfully. In this article, the author shares…

A widget displays Web content from external sources and can be embedded into a blog, social network, or other Web page, or downloaded to one's desktop. With widgets--sometimes referred to as gadgets--one can insert video into a blog post, display slideshows on MySpace, get the weather delivered to his mobile device, drag-and-drop his Netflix queue…

What would technological librarians like to see in the next generation of Integrated Library Systems (ILS)? This question was asked of several well- known library technology experts, and their responses are presented in this article. Survey respondents expressed a clear desire for the following features and functionality: (1) Direct, read-only…

An online community is a group of people who connect with one another over time and through space using the Internet as their primary medium. Online communities also act, albeit through text. They organize political action, introduce to-be spouses, and create new products and tools. This article discusses how one librarian used online communities…