Educators have begun to use protocols to facilitate professional development in online spaces--partly because people need to connect from different places, but also to take advantage of new environments for learning. For example, asynchronous tools, such as discussion forums, blogs, or Google+, where participants post messages to one another at…

The increasing availability of recording technologies makes it easier to include usability testing projects in business communication courses. Usability testing is a method of discovering whether people can navigate, read, and understand a print or electronic communication well enough to achieve a particular purpose in a reasonable time frame.…