Resolving user access issues is inherent in managing electronic resources in libraries. The University of Maryland University College (UMUC) Library, situated within a predominantly distance learning-centered institution, has developed a series of web-based technical help pages to facilitate resolution of typical issues reported by its…

"Phatic" refers to the rhetorical function of creating effective communication channels, keeping them open, and establishing ongoing and fruitful relationships, all of which are vital in the age of digital rhetoric, social media, and global intercultural exchange. In this realm, the professional communicator functions less as an…

By all accounts, the Denver School of Science and Technology (DSST) is a special school. It was the first public charter high school in Denver to become a one-to-one laptop school, thanks to a $1 million gift from Hewlett-Packard. Even though the school accepts applicants via a lottery system and its charter requires that 40% of its students come…

Since 1992, the Chilean Ministry of Education is developing a sustained process to incorporate ICT (Information and Communications Technology) into schools by providing equipment and training to faculty members. Schools appoint one of their teachers as a coordinator who will then receive an intense technological and pedagogical training. The…

The proliferations of Information and Communications Technology (ICT) and an increase in the number of external students and of the digital youth have put considerable pressure upon university staff to adopt ICT in their pedagogy. However, these challenges that include ICT technical skills and pedagogy require staff to continuously engage in…

This paper discusses a university-wide pilot designed to encourage academics to creatively explore learner-centred applications for digital audio. Participation in the pilot was diverse in terms of technical competence, confidence and contextual requirements and there was little prior experience of working with digital audio. Many innovative…

This article discusses 10 "IT myths": (1) Standardizing on a single computing platform reduces costs and enables better support; (2) Requiring students to own a computer (or laptop) will improve the quality of education at an institution; (3) Having a campus subscription to a music download service will reduce the incidence of online copyright…

Teaching today's students requires an integration of learner-centered pedagogy with innovative technological resources. In this article, Blase Scarnati and Paula Garcia describe the redesign of a junior-level music history course guided by learner-centered principles and driven by a fusion of stimulating technology-based learning tools and…

The Shongololo project of the KwaZulu-Natal Department of Education and Culture in South Africa aims to endorse the notion that a school can quite effectively cross the digital divide with a single online computer that is accessible to both learners and educators and which is managed by an enthusiastic and committed information…

This article examines some of the social, technical, and economic issues encountered in the implementation of an educational technology at an Australian regional university. Reference is made to the implementation of the videoconferencing network at Central Queensland University (CQU). In late 1996 when the implementation process was completed the…

This document gives an overview of current needs expressed so far in the project for multimedia management and real-time communication services between groups of learners/workers and examine the kind of support that a standard-based technical solution "off-the-shelf" can help in solving main technical issues and in focusing on…

This article provides a rationale for developing an online graduate course in educational leadership. Then, it offers a set of seven assumptions for online teaching: the relevance of public teaching and learning, the need for a broad leadership base in schools, the merit of peer guidance by classmates, the need to validate personal knowledge, the…