This paper addresses problems and issues that arise in electronic communications, and offers guidelines and etiquette. Topics covered include: (1) drafting an electronic message, including width of messages, abbreviations and smileys, salutation, name, author address, and responding to a message; (2) "Webtiquette" (i.e., guidelines for…

Design pattern creation, especially in the e-learning domain, is a highly complex process that has not been sufficiently studied and formalized. In this paper, we propose a systematic pattern development cycle, whose most important aspects focus on reverse engineering of existing systems in order to elicit features that are cross-validated through…

Many universities have striven to provide their students, parents, faculty, staff, and alumni with robust, useful, and informative Web sites. Villanova University (Villanova, Pennsylvania) has spent the last 12 months overhauling its static Web site to a dynamic and individualized Web system. At the outset, the term "portal" was adopted by the…

Discusses experiences of Schlumberger IT Sourcing (Austin, Texas) in designing and deploying knowledge management (KM) systems and outlines the empathic design approach. The new "market" approach in Schlumberger which leads to the simplification of intranet systems and interfaces, creation of a new classification system, and better…

This paper proposes a user-centered framework for intranet design that is based on an understanding of people, their typical problems, information behaviors, and situated contexts. It is argued that by adopting such an approach, intranets can be designed which facilitate organizational information access and use. The first section of the paper…