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Smith, Alan D. – International Journal of Adult Vocational Education and Technology, 2019
Customer relationship management (CRM) is a core business strategy for most organizations. In today's global economy, it is essential for organizations to find ways of increasing their productivity. This article discusses the operations management's decision of customer relationships management. It is vital for a business to motivate its employees…
Descriptors: Business, Productivity, Employees, Interpersonal Relationship
Training, 2012
In this article, "Training" editors recognize innovative and successful learning and development programs and practices submitted in the 2012 Training Top 125 application. Best practices: (1) Edward Jones: Practice Makes Perfect (sales training); (2) Grant Thornton LLP: Senior Manager Development Program (SMDP); (3) MetLife, Inc.: Top Advisor…
Descriptors: Management Development, Job Skills, Best Practices, Training Methods
Fickes, Michael – College Planning & Management, 1999
Examines the development of an innovative student identification card system that includes off-campus banking and credit card functions. Finding solutions to bank objections, credit card company rule problems, and software difficulties are discussed. (GR)
Descriptors: Banking, Computer Software, Credit Cards, Higher Education