Knowledge exchange between employees is an essential feature of recent commercial organisations on the competitive market. Based on the data gathered by various information technology (IT) systems, social links can be extracted and exploited in knowledge exchange systems of a new kind. Users of such a system ask their queries and the system…

A domestic credit union engages in a systematic performance improvement plan to better leverage a technical application within its organization. By engaging stakeholders early in the process, standardizing the organization's nomenclature, and building strategic partnerships, the credit union was able to achieve both quantitative and qualitative…

At Franklin University, we are in the process of creating a master's degree in Instructional Design and Performance Technology. In one of the program courses, Enhancing Learning with Technology, we wanted students to experience applying principles of e-learning while using an industry standard e-learning application. However, we have learned by…

This paper presents a practitioner's view on student system implementations in the Australian university sector. A student information system is a core system of any university and integral to its operations and services to students. These systems are constantly on the list of major projects and at any point in time, a university is either…

This paper features another expanded Web-based Facilities Performance Indicators Report (FPI). The purpose of APPA's Facilities Performance Indicators is to provide a representative set of statistics about facilities in educational institutions. The 2008-09 iteration of the Web-based Facilities Performance Indicators Survey was posted and…

User awareness is growing in importance when it comes to computer security. Not long ago, keeping college networks safe from cyberattackers mainly involved making sure computers around campus had the latest software patches. New computer worms or viruses would pop up, taking advantage of some digital hole in the Windows operating system or in…

Provides an overview of the electronic business (e-business) revolution and suggests ways it will affect human performance improvement professionals. Highlights include customer reliance on the Web; use of the Internet and associated software to link employees, applications, and companies; information access and sharing; business-to-consumer and…

Discussion of performance technology and training evaluation focuses on a job analysis process in the Coast Guard. Topics include problems with low survey response rates; costs; the need for appropriate software; discussions with stakeholders and subject matter experts; and maximizing worthy performance. (LRW)

Over the past several years, there has been a shift in emphasis in many business, industry, government and military training organizations toward human performance technology or HPT (Rossett, 2002; Dean, 1995). This trend has required organizations to increase the human performance knowledge, skills, and abilities of the training workforce.…

Examines attributes, characteristics, and behaviors of performance-centered software packages that are emerging in the consumer software marketplace and compares them with large-scale systems software being designed by internal information systems staffs and vendors of large-scale software designed for financial, manufacturing, processing, and…

Reviews instructional design issues for electronic performance support systems and outlines strategies for developing an effective system for a given work setting. Discusses overall design, the information database, the advisory and instructional components, and access to applications software. (AEF)

The Web Resource Collaboration Center (WRCC) is a web-based tool developed to help software engineers build their own web-based learning and performance support systems. Designed using various online communication and collaboration technologies, the WRCC enables people to: (1) build a learning and professional development resource that provides…

Teacher educators have a dual responsibility. They must not only deliver the content of their courses but also model the pedagogical beliefs and instructional strategies they espouse. Perhaps no area more explicitly demonstrates the difference between "talking the talk" and "walking the walk" than the integration of technology into teacher…

A relatively new feature of human performance technology (HPT) is e-training, which, while considerably more economical and time-efficient than traveling to a remote location for training, presents other challenges. Course length remains a problem, and there are professional organizations for which performance improvement is too difficult to…

Describes the two broad categories of Internet-based training: text-only and multimedia. Discusses the following text-based only tools: e-mail, bulletin boards, and software downloading. Identifies four types of World Wide Web-based training, which include: Web computer-based training, Web-based employee performance support systems, and…