Discusses the challenges, solutions, and compromises involved in creating computer-delivered training courseware for Apollo Travel Services, a company whose 50,000 agents must access a mainframe from many different computing configurations. Initial difficulties came in trying to manage random access memory and quicken response time, but the future…

This personal account of the development of computer-based learning from the 1960s to the present argues that the 1960s were a period of gestation. Instructional applications of computers at that time included efforts to simulate physics experiments and the debut of the PLATO system, which already had the ability to deliver interactive instruction…

Describes efforts by the Motorola Training and Education Center (MTEC) to develop and implement a model for applying the concepts of quality/continuous improvement to the design of courseware. MTEC's role as change agent is discussed; the use of an instructional systems design model is explained; and problems are identified. (LRW)

Outlines the development of a strategy that applies quality management techniques to a training development program based on experiences at Lloyds Bank (United Kingdom). Topics discussed include computer-based training and software development; environmental influences affecting standards development; quality control; assessment against the…

Describes development shells and navigation templates that were designed by American Airlines trainers for the development of interactive multimedia instruction. Development time and cost are considered; functional requirements, including learning objectives, are discussed; and development shells for lessons, skills assessment, and proficiency…