The complexity of the optimization algorithm for staff utilization in any medium to large organization can cause major problems in meeting schedules while still keeping all of the work force in full employment, working at a level appropriate to their experience, and also giving staff an opportunity to develop new skills and experiences that will…

This paper reflects on the author's participation in two government-sponsored educational software development projects that used a holistic design paradigm in which classroom formative assessment and teacher input played a critical role in the development process. The two project were: R-WISE (Reading and Writing in a Supportive Environment)--a…