The academic library, given its often privileged position on campus, is the information source that can include directional as well as general campus facts among the myriad of print and e-resources for reference. Also, an academic library's audiences can be quite varied and include prospective students or parents seeking more general knowledge of…

The problem of human-computer interface design was brought to the foreground with the emergence of the personal computer, the increasing complexity of electronic systems, and the need to accommodate the human operator in these systems. With each new technological generation discovering the interface design problems of its own technologies, initial…

Suggests that the principles underlying the procedure used by doctors to diagnose a patient's disease are useful in the design of intelligent information-retrieval systems because the task of the doctor is conceptually similar to the computer or human intermediary's task in information retrieval: to draw out the user's query/information need.…

When a website has become a virtual storage closet rather than a place where useful, usable content is created, published, and organized, there is a problem. If audiences cannot quickly and easily find what they are looking for when they visit a website--and are not interested in what they find when they get there--they will get frustrated and…

Discusses how to increase user satisfaction by designing information retrieval systems that inform the user while the user is interacting online. Models the information processing operations of a user who has received an information message from the system and is stimulated into grasping at a higher understanding of the information need. (Contains…

Oakland University (OU) Libraries undertook an assessment of how to leverage its resources to make online tutorials more focused on users' needs. A multi-part assessment process reconsidered Web tutorials offerings through the lenses of faculty and staff feedback, literature review, and an analysis of other universities' online tutorial offerings.…

Describes an approach to the design and implementation of an information retrieval system capable of providing an optimal search for each individual user based on the properties of information need. An algorithm is proposed for organizing optimal search in the systems realizing SDI (selective dissemination of information). (Author/LRW)

This article describes a recently introduced module at University College Dublin School of Information and Library Studies (SILS), entitled "Information Architecture: Designing the Web." The module provides students with a realistic experience of how information architects apply their skills to produce usable web sites, via a project to…

Discusses cultural diversity in human-computer interactions and in the design of online systems. Topics addressed include cognitive psychology; North American and European ethnocentricity; online systems and their organizational setting; models for organization culture; corporate culture; international systems and country-specific cultures; and…

Describes a prototype information access system developed by NASA (National Aeronautics and Space Administration) called NAM (NASA Access Mechanism) to access the Internet for research and development activities. Topics addressed include the Science and Technical Information Program, information needs, networking requirements, functional and…

Discusses issues connected with developing information systems for competitive intelligence support; defines the elements of an effective competitive information system; and summarizes issues affecting system design and implementation. Highlights include intelligence information; information needs; information sources; decision making; and…

Spend Smart Eat Smart (SSES), a unique website combining nutrition and food buying education for limited resource audiences (LRAs), was revised using social marketing theory to make it more appealing and relevant to LRAs (25-40 years). Focus groups and surveys identified the needs and preferences of LRAs. Needs were cooking, basic health, and…

With changing user expectations, many libraries are moving toward digital content. Accessible from anywhere at any time, digital content provides users with efficient, on-demand information experiences. Accordingly, librarians are presented with challenges and opportunities to build, manage, and implement outreach strategies that promote their…

The Information Services Plan (ISP) developed at Howard Community College (HCC), in Columbia, Maryland, is designed to ensure that the necessary data, equipment, and communications technologies will be available to enable the college to meet its strategic goals. The plan provides for analyses of the current information services operating…

Library intranets require flexibility and efficiency and enhance the internal communication and collaborative nature of creating and organizing the institution's information. At the University of Houston Libraries, the focus was on public services, so little attention was given to the intranet--the tool every department relied on for quick access…