Understanding the architecture of a processor can be uninteresting and deterring for computer science students, since low-level details of computer architecture are often perceived to lack real-world impact. These courses typically have a strong practical component where students learn the fundamentals of the computer architecture and the handling…

When it comes to anti-malware protection, today's university IT departments have their work cut out for them. Network managers must walk the fine line between enabling a highly collaborative, non-restrictive environment, and ensuring the confidentiality, integrity, and availability of data and computing resources. This is no easy task, especially…

Describes a practical application of hypertext that uses the "Guide" hypertext system developed at the University of Kent at Canterbury to supply customer support in diagnosing computing equipment problems. The underlying hypertext technology is explained, system monitoring is discussed, cost effectiveness is examined, and authorship is…

Review of research and development on the design of computer-based simulation for diagnostic training highlights the development and evaluation of eight diagnostic training systems that explored the appropriate level of student modeling needed for technology training. Topics addressed include changes in interface design, displays, and system…

In the manufacturing industry, many complex tasks are taught through an apprenticeship program; the experience and expertise gained through years of practice is invaluable to the industry and can be lost if not properly captured and transferred. This paper reports on the design of a training system that combines the use of computer-based…

Describes a pilot computer training program for library staff and patrons at the University of Wisconsin-Madison. Reviews components of effective training programs and highlights core computer competencies: operating systems, hardware and software basics and troubleshooting, and search concepts and techniques. Includes an instructional outline and…