This practice report details a large, four-year, public, research 1 (very high research activity), Hispanic Serving Institution's (HSI) approach to tackling barriers to timely graduation through the implementation of a virtual support center, the Graduation Help Desk (GHD). The GHD, established in late 2017, operates at the level of the provost's…

Donating computers to schools in poorer communities with the altruistic hope of bridging some kind of "digital-divide" by providing access to modern technologies may seem commendable. Critics, however, would argue that these actions are ineffective, primarily serving the interests of the donators and may even damage the community. This…

The title of this article is a common phrase in tech support, according to the author, who, for several years, was the person on the other side of the phone asking that question. Technology support blends technical knowledge, problem-solving skills, a load of Zen-like patience, and the ability to juggle multiple demands at the same time, a list of…

Just a few years ago, virtual worlds were credited with the power to transform the universe. Used since the late 1990s in military and medical applications, virtual worlds first gained mainstream media attention when Linden Lab released Second Life in 2003. While other worlds, including open source environments, have launched since then (examples…

Christian Medical College (CMC), India, and Tufts University School of Medicine, USA, have developed an "institutional hub and spokes" model (campus-based e-learning supporting m-learning in the field) to facilitate clinical education and training at remote secondary hospital sites across India. Iterative research, design, development,…

Despite the last few years' growth in awareness of open-source software in schools and the potential savings it represents, its widespread adoption is still hampered. Randy Orwin, technology director of the Bainbridge Island School District in Washington State and a strong open-source advocate, cautions that installing an open-source…

By all accounts, the Denver School of Science and Technology (DSST) is a special school. It was the first public charter high school in Denver to become a one-to-one laptop school, thanks to a $1 million gift from Hewlett-Packard. Even though the school accepts applicants via a lottery system and its charter requires that 40% of its students come…

The Center for Teaching and Learning (CTL) located in the College of Education at Delta State was envisioned in the 1999-2000 school year as a catalyst for systemic change across the college and region as related to technology and its place in the education of the P-12 community. The Center's goals include: 1) implementing appropriate standards…

With budgets and staff stretched thin, schools are turning tech-savvy students into technology leaders and a popular, important source of IT support. Providing professional tech support is a very expensive a proposition, so districts from Tupelo to Greenville, and from Hattiesburg to Columbia, are enlisting students to fill the gaps. This article…

Many types of technology support caregiving: (1) Assistive devices include medicine dispensers, feeding and bathing machines, clothing with polypropylene fibers that stimulate muscles, intelligent ambulatory walkers for those with both vision and mobility impairment, medication reminders, and safety alarms; (2) Telecare devices ranging from…

This paper discusses a university-wide pilot designed to encourage academics to creatively explore learner-centred applications for digital audio. Participation in the pilot was diverse in terms of technical competence, confidence and contextual requirements and there was little prior experience of working with digital audio. Many innovative…

This article describes the development of a Web-based instrument that is part of a strategic planning initiative in technology in K-12 schools in Nebraska. The instrument provides rubrics for self-assessment of essential conditions necessary for integrating and adopting of technology. Essential conditions were defined by an extended panel of…

To support schools as they move into the 21st century, the Massachusetts Department of Education is developing improved systems to collect, analyze, and report data, which will ultimately allow districts to make decisions about instructional practices that will better meet students' needs. Many Massachusetts school districts are using these…

For years, doing laundry at Columbia University (New York) was just as labor-intensive as it is at most universities. Fortunately, as of last spring, laundry life at Columbia has changed dramatically. Today, with the help of a real-time Web-based service called LaundryView, students can log on to the system via the LaundryView Web site from a link…

This document gives an overview of current needs expressed so far in the project for multimedia management and real-time communication services between groups of learners/workers and examine the kind of support that a standard-based technical solution "off-the-shelf" can help in solving main technical issues and in focusing on…