For electronic resources and reference librarians, fielding eresource access problems is often a daily task. A library user clicks on a link to an electronic journal article, book, or primary source and is unable to access the full text. Sometimes this problem occurs due to a lapsed subscription, a broken link, or a proxy configuration error. The…

Enterprise Resource Planning and Customer Relationship Management are becoming important topics at the university level, and are increasingly receiving course-level attention in the curriculum. In fact, the Information Systems Body of Knowledge specifically identifies Enterprise Architecture as an Information Systems-specific knowledge area. The…

This paper describes our concrete efforts to improve the functions of the computer rooms in the Information Processing Center from among several organisational strategies which can assume a large role in the next-generation education, while examining the practice of active learning by the faculty in all classes using ICT equipment. We implemented…

Computer networks courses are hard to teach as there are many details in the protocols and techniques involved that are difficult to grasp. Employing programming assignments as part of the course helps students to obtain a better understanding and gain further insight into the theoretical lectures. In this paper, the Partov simulation engine and…

We describe our experiences teaching MapReduce in a large undergraduate lecture course using public cloud services and the standard Hadoop API. Using the standard API, students directly experienced the quality of industrial big-data tools. Using the cloud, every student could carry out scalability benchmarking assignments on realistic hardware,…

While many talk about the cloud, few actually understand it. Three organizations' definitions come to the forefront when defining the cloud: Gartner, Forrester, and the National Institutes of Standards and Technology (NIST). Although both Gartner and Forrester provide definitions of cloud computing, the NIST definition is concise and uses…

In a time of budget cuts and limited funding, purchasing and installing the latest software on classroom computers can be prohibitive for schools. Many educators are unaware that a variety of free software options exist, and some of them do not actually require installing software on the user's computer. One such option is cloud computing. This…

The prospect of radically changing teaching and learning by issuing a laptop computer to every student and teacher is an exciting one, but it carried big risks and would take time and thorough planning to execute well. But even thorough planning can't prevent the unanticipated. In this article, the author counts six major surprises during his time…

No matter how many car washes or bake sales schools host to raise money, adding funds to their coffers is a recurring problem. This perpetual financial difficulty makes expansive technology purchases or changes seem like a pipe dream for school CIOs and has education technologists searching for ways to stretch money. In 2005, state K-12 school…

Twelve high schools in North Carolina piloted a 1:1 learning initiative, where every student and teacher received a laptop computer with wireless Internet access provided throughout the school. The overall goals of the initiative were to improve teaching practices; increase student achievement; and better prepare students for work, citizenship,…

What would an educator do with $650 million? Better yet, what "should" he/she do with $650 million? No, this is no game show. It's a real-life challenge posed to school districts nationwide in the year since President Obama signed the American Recovery and Reinvestment Act (ARRA) of 2009. The bill dedicates more than $90 billion to education, with…

The explosion of Web 2.0 into libraries has left many smaller academic libraries (and other libraries with limited computing resources or support) to work in the cloud using free Web applications. The use of commercial Web hosting is an innovative approach to the problem of inadequate local resources. While the idea of insourcing IT will seem…

Web-based applications offer teachers, students, and school districts a convenient way to accomplish a wide range of tasks, from accounting to word processing, for free. Cloud computing has the potential to offer staff and students better services at a lower cost than the technology deployment models they're using now. Saving money and improving…

It's a riddle faced by virtually every IT director: how to fulfill users' desire for more muscular computing resources while still obliging administrators' commands to keep education spending down. Against long odds, many district technology directors have been fulfilling both counts, optimizing their computing systems with improvements that pay…

For the past couple of decades, customer relationship management has been quietly establishing itself as the way everybody does business. Migrating to the education community only in the past five years or so, it has acquired a more genteel transcription of its acronym: constituent relationship management. However one decodes the letters, CRM is…