This case is framed around the personal experience of a faculty member whose dispute with supervisors lead to the resignation of a chair, the eventual firing of a dean, and the loss of good will with key community stakeholders. It focuses on the analysis of an internal grievance process that brings the student to two decision points, namely, (a)…

Conflict management is an overlooked area in leadership development. Mediation as an intervention method to use in conflict management can be productive for building leadership capacity and organizational development in higher education. Adults average five conflicts per day and people in titled leadership spend over two-thirds of their time…

An early study of alternative dispute resolution (ADR) in residence hall conduct settings was Pitts and Waryold's (1990) article "Conducting a Sanction Enhancement Group as an Alternative to Punishment in a University Residence Hall Discipline System" in "The Journal of College and University Student Housing" (see EJ1220508).…

The Department of Children, Youth and Families (DCYF) is the State Lead Agency for the Individuals with Disabilities Education Act (IDEA) Part C program for Washington State. Within DCFY, the Part C programmatic home is the Early Support for Infants and Toddlers (ESIT) program. During Federal Fiscal Year (FFY) 2017, the ESIT program held contracts…

While the State Education Agency is responsible for providing mediation services, the process ultimately depends on the participation of administrators and parents in order to be successful. This resource describes the advantages and disadvantages of mediation from an administrator's perspective. The goal is to help other administrators make…

The Department of Children, Youth and Families (DCYF) is the State Lead Agency for the Individuals with Disabilities Education Act (IDEA) Part C program for Washington State. Within DCFY, the Part C programmatic home is the Early Support for Infants and Toddlers (ESIT) program. During Federal Fiscal Year (FFY) 2016, the ESIT program held contracts…

As one of the major Brazilian Law Schools, the University of Brasilia School of Law is at the forefront of a competence-based dispute resolution programme to be used in legal education and within the Brazilian Court system. Changes in Legal Education around the world obviate the need to integrate theoretical and practical perspectives at all…

Canada's boreal forests are second only to the Amazon in producing life-giving oxygen and providing a habitat for thousands of species, from the large woodland caribou to the smallest organisms. The boreal forests are the lifeblood of many Aboriginal communities and the thousands of workers, Aboriginal and non-Aboriginal, who harvest and process…

The prevention and resolution of student complaints are critical factors in maintaining and improving the student experience. Rob Behrens looks at the wider context, drawing on lessons from beyond higher education, to examine the opportunities and possible pitfalls.

In many school districts, business managers--not superintendents--are the ones who deal with labor relations, negotiating or participating on the negotiations team. Business managers who oversee the human resources department may find themselves dealing with labor relations on a regular basis. In this article, the author discusses four labor…

Alternative dispute resolution (ADR) is normally included as part of an introductory business law/legal environment course. While some business schools offer stand-alone ADR courses, the majority do not. As a result, a business student's only exposure to ADR processes may be through a Legal Studies in Business course. Several scholars have created…

Negotiation is an important managerial skill. Teaching negotiations is challenging in the class room environment because of the need to create learning experiences that enable students to practice this critical skill. However, experience of teaching this course over four years, suggests that the more difficult task is to measure student…

Higher-education institutions in the US are increasingly hiring ombudsmen to resolve faculty members' complaints before they escalate into more serious problems. Faculty ombudsmen handle a range of complaints, from mundane disputes over office space to career-changing battles over termination.

Peer relations during middle childhood and adolescence are an important part of children's social and emotional development. Children and adolescents pick up essential social and communication skills from their peers as they move into late adolescence and early adulthood. Peer conflict is not necessarily a bad thing; disagreement and conflict are…

The Institute for Mediation and Conflict Resolution (IMCR) was established as a means of resolving community disputes by applying the mediation techniques used in labor-management conflicts. The major emphases of the IMCR are on ad-hoc mediation, the building of dispute settlement systems, and mediation and negotiation training. (JCD)