Library public services staff have primarily focused on providing services through interactions with their users. Although service quality and customer satisfaction are important in the delivery of these services, the emphasis and nature of the work have often been influenced by a library-centric philosophy rather than a user-centric philosophy.…

ERM librarians discuss their approaches to electronic resources management for an academic library consortium, the University System of Maryland & Affiliated Institutions (USMAI). They focus on innovation and developing actionable strategies for procedures and policies.

Changes and innovations in higher education learning and teaching acted as a catalyst for rethinking the way in which service was delivered to library clients at Australian Catholic University. The Single Service Point was piloted at one campus library in 2014 to develop a best practice approach to service delivery. The merging of cultures within…

This essay notes the emergence of learning as a key factor in academic library planning. It argues for an improved, learning-oriented planning process by noting the dangers that arise from the priority usually given to fixing dysfunctional space and from the traps of mistaking the "things" of learning for learning itself and of thinking…

As the network continues to reconfigure personal, business, and institutional relationships, it is natural that we also continue to see changes in how library collections are managed: changes in focus, boundaries, and value. One important trend is that libraries and the organizations that provide services to them will devote more attention to…

"Research Library Issues" ("RLI") is a quarterly report from ARL (Association of Research Libraries), CNI (Coalition of Networked Information), and SPARC (Scholarly Publishing and Academic Resources Coalition). This issue includes the following articles: (1) Rebalancing the Investment in Collections (H. Thomas Hickerson); (2)…

In 2006, technology directors from independent schools across the country had banded together and created "Principles of Good Practice" for technology in independent schools. These principles "define high standards and ethical behavior in key areas of independent school operations" (NAIS 2006). This author decided that it was time for the National…

Describes the library renovation project of the MITRE Corporation's Washington Center Library in which limited space was stretched and made more efficient through the collaboration of library management, architect, and contractor. (Author/JD)

As libraries change to meet the evolving needs of our patrons, including the development of online services, many libraries are considering consolidating physical service points to maximize staff and better serve the in-house patron. This article describes the planning, implementation, and evaluation process involved in merging the circulation and…

This article presents operational guidelines or instructions to a newly graduated librarian from library school. The author discusses some important factors to consider in the field of library work as a school librarian. He also presents seven strategies to keep in mind for a successful first year for a school librarian: (1) put people first; (2)…

Argues that in-house database building offers possibilities for staff development, can provide important links between the library and the community, and can become important tools for local networking and cooperative collection development. Issues related to database planning, design, and testing are discussed, and several examples of existing…

Describes the North Suburban Library System (Chicago) experience of becoming a Learning Organization which involves issues relating to management, decision making, knowledge transfer, and empowerment at all staff levels. Discusses teamwork, collaborative efforts, communication, information sharing, annual planning, and staff development and…

Describes organizational changes made at the Clemson University Libraries. Highlights include the creation of a task force that consulted library personnel, faculty, support staff, and students; changes in the administrative structure; greater employee involvement; changes in the decision-making process; and increased cooperation and…

In forming local or regional consortia, campus libraries will face not only some compromises with respect to campus policies but also a multitude of decisions relating to broader consortium issues. The Oakland Library Consortium in Pittsburgh is discussed. (MLW)

Considers how school library media specialist administrative responsibilities can carry over to a job as state consultant for school library media services. Discusses characteristics of effective administrators; collaboration; the appreciative inquiry process for systemic change; and duties and projects of the state program that strengthen media…