With the expansion of e-learning, the understanding and evaluation of already created e-learning environments is becoming an extremely important issue. One way to dealing with the problem is analysis of case studies, i.e. already created environments, from the reuse perspective. The paper presents a general framework and model to assess UNITE, the…

To provide special instruction for students who report fear and avoidance of communication, a reticence program was instituted at Pennsylvania State University. Since the school has a general speech requirement that nearly all students have to meet in order to graduate, students are given an opportunity to enroll in this special section if they…

The construction of an intermediate course in Mandarin Chinese for business purposes is discussed. Following an introduction in part one, part two considers the progress of trade relations between Taiwan, the People's Republic of China (PRC), and the United States. Part three gives a brief review of materials already in print that might help in…

These proceedings present 12 articles that suggest opportunities for scholars and practitioners to contribute to business communication. The papers are organized into four sections, each composed of three papers. The papers in Part I, Specialized Communication Techniques, are: "Does Style Affect the Reader's Image of the Writer?" (James Suchan),…