Purpose: The critical incident technique (CIT) is widely used in many disciplines; however, scholars have acknowledged challenges associated with analyzing qualitative data when using this technique. Therefore, the purpose of this article is to address the data analysis issues that have been raised by introducing some different contemporary ways…

A mapping procedure was used to analyze a massive amount of narrative data which was collected from observations of the implementation of an intervention. Mapping is the procedure of locating interventions in relation to one another conceptually, as a map does physically. As the data were analyzed, classifications and groupings of interventions…