The EdResearch for "Action Overview Series" summarizes the research on key topics to provide K-12 education decision makers and advocates with an evidence base to ground discussions about how to best serve students. Authors -- leading experts from across the field of education research -- are charged with highlighting key findings from…

The Challenge: After years of investments on structures and systems that improve and integrate student transactional experiences, we discover that we have neglected to train our staff in customer service competencies that match student expectations. The Answer: Invest in your student service staff to ensure they possess the professional skills to…

Higher education institutions (HEIs) in Africa face the challenge of responding to the expanding demand for tertiary education while maintaining or enhancing the quality of their course offerings. This demand has led to some HEIs introducing the use of interactive web technologies to support their distance teaching and learning practices. However,…

This article outlines how cultural change was achieved for enhancing the student experience. The engagement and development of staff and a model of partnership is presented that delivered new services and developments. The change is disclosed from a staff development perspective including an examination of differentiation and what makes a good…

"Training" magazine taps 2012 Training Top 125 winners and Top 10 Hall of Famers to provide their learning and development best practices in each issue. This article looks at strategies to foster technology innovation and implementation and onboarding.

Successfully preparing frontline counseling staff in an integrated student services model is a challenge--one that management staff in One Stop Student Services at the University of Minnesota, Twin Cities (UMTC) have been fine-tuning for almost ten years. The effort has required collaboration across units in a series of trial and error attempts…

Youth are often the primary group for parks and recreation organizations, yet recreation professionals are often not adequately prepared in the principles and practices of youth development. Similarly, youth workers outside the recreation field often lack information on basic recreation program design and activity leadership. Improving access to…

The PREPaRE Crisis Prevention and Intervention Curriculum is the first comprehensive curriculum developed and offered by NASP. PREPaRE's purpose is to build the capacity of schools at the local level to prevent, prepare for, respond to, and recover from crisis events. Embedded in this primary goal is the ability to foster systems change consistent…

A model for staff development called "Staff Development/Organizational Development" (Wood/Thompson/Russell, 1981) describes a process for designing inservice that is systematic and comprehensive. The model was developed through an analysis and synthesis of the literature and research related to staff development. This paper briefly describes the…

A staff development technical assistance service delivery model, developed by the California State University at Los Angeles Desegregation Training Institute, is described. This model was implemented in the Los Angeles City Unified School District to meet its desegregation challenge and to provide equitable educational services to all its…

The Discovery Learning, Inc. (DLI) process of instruction is an instructional delivery system that combines presentations of ideas, subject matter, and classroom management in a dynamic setting. The first component of the model is a blending of directed dialogue instruction, participation-generating techniques, and innovative presentations of…

The regular education inservice initiative (REGI) is a program to train school personnel to integrate handicapped students. The University of Kansas REGI project trains teams of vocational and special educators to apply the curriculum development process to the development of inservice education. (SB)

The need for better curricular planning, improved access and aids, and more adequate training for further education staff serving handicapped students in English colleges are discussed. (SW)

Providing continuous, personalized, high-quality staff development programs fosters the delivery of effective, comprehensive services to Head Start children and families. This article suggests directors follow the following staff development principles: draft a philosophy; define staff development; assess staff development needs; focus on the…

A four-phase model (orientation, demonstration, participation, and implementation) for training communication assistants to help provide speech and language services was successfully applied at a Migrant Head Start Center, where two trained assistants subsequently implemented therapy programs for three students. (CB)