The former Associate Head of Access and Delivery Services of the North Carolina State University Libraries reports on successful use of matrix management techniques for the Circulation and Reserves unit of the department. Despite their having fallen out of favor in much of the management literature, matrix management principles are useful for…

The survey of deaf service centers in eight southeastern states looked at how these centers were established; what services they typically provide; their staffing component; the size of their operating budgets; and what unavailable services deaf people most frequently need. (Author/DB)

Three Prince Albert school districts and the Community Health Region cooperated to deliver speech therapy services to rural areas; the cooperative program provided services that could not have been funded by the agencies acting independently. The agencies shared responsibility for funding, administration, and implementation of the program. Goals…

The logic and methodology applied in a management science approach to performance and staff utilization in the Client Benefits (CBA) and Community Service (CSA) divisions of the Suffolk County (New York) Department of Social Services (SCDSS) are described. Using a blend of classical organization theory and management science techniques, the CBA…

The adult education literature contains a considerable amount of research on and discussion of client service in the marketing process, management and staff roles in service- and product-oriented businesses, and the importance of client service and service quality to survival in the marketplace. By applying the principles of client-oriented…

Public and employer perceptions of staff abilities and qualifications deployed in local studies collections may affect their status and influence and not least the funding the local studies facility may receive. The need to promote the service is also prompted by the growing use of local studies collections and the increasing importance of such…

This workshop report deals with developing a youth service corps. Twenty-nine representatives from 15 youth corps attended the workshop, the second in a series of six sponsored by the Youth Corps Exchange Project. The report begins with an overview of the highlights of the workshop. The second section, which discusses the need for human services,…

This study investigated the resource allocation process--how school administrators obtain the proper resources to operate their schools, distribute the available resources among the various school programs appropriately, and manage resources for effective educational results--in four high schools during the 1984-85 school year. Information was…

This report discusses world-wide efforts to provide health services in centers that are outside institutions and provide ambulatory care in the patient's home. Emergency services, although a form of primary care, are dealt with only to the extent that they are part of an organization designed to provide general primary care, but not where they are…

The report describes activities and findings of an 18-month project which surveyed day and other non-residential services provided to persons with mental retardation in the Commonwealth of Massachusetts. An introductory section describes project purposes, followed by a description of project methods (sampling plan, questionnaire development,…

Six papers focus on aspects of the Macomb (Illinois) 0-3 Regional Project, a rural home based program to assist parents and their handicapped and high risk infants and toddlers. The first paper discusses the role and operation of home visits, with emphasis on the functions of the child development specialist (CDS). The second paper describes the…

This newsletter summarizes the findings of a Southern Regional Education Board investigation of efforts in the region's high schools to provide guidance to students about to enter the world of work. Focus of the summary is on the following areas: the education-work relationship, guidance staffing and utilization; administrative support,…

Using a common format outlining program settings, agencies, children/families served, staff, services, delivery strategies, and program costs, descriptions of four cost-effective rural service delivery programs for young handicapped children provide evidence that good rural programs are affordable. The Early Lifestyle Program at King's Daughters'…