Discusses limitations and possibilities of the service quality model, originally developed in a commercial environment, for academic libraries. Examines ways in which the model can be adapted to library reference services, access services, document delivery, and collection development. (62 references) (Author/AEF)

Reviews the literature on the development of full-text electronic libraries in the academic setting. Organizational factors can have impact on electronic library development and ultimate usability. Topics include strategic management, planning and implementation; system specification and design; document provision; user support and training; and…

Discusses developments in depository librarianship and refers to changes in library education at Rosary College (Illinois). Highlights include bibliographic system problems, adoption of standardized cataloging methods (MARC format), improvement in document accessibility, costs, the National Technical Information Service, changes in document…

Discusses German libraries' access to the Internet and World Wide Web, and reviews German library development and organization. Topics include state libraries; research library networks; national scientific service organizations that provide specialized information services; funding; standards; online catalog software; document delivery and…

Reviews two projects incorporating document delivery into ready reference and acquisitions and provides an analysis of four major document-delivery vendors, as part of a research project funded by the University of Montana (Missoula) Faculty Grant Program and the Mansfield Library. Findings support integration of document delivery within a…

Examines Web sites that provide bibliographic information useful to librarians as well as to end users, some for free and some that charge fees. Highlights include the possibility of canceling database subscriptions; information quality on free Web databases; retrieval-based comparisons between free and fee-based databases; and document delivery…

International governmental organizations (IGOs) are constantly expanding their work and influence, yet their publications are among the most difficult documents for libraries to acquire, organize, and use. This authoritative reference work examines the documentation, publications, and computerized information services of such major IGOs as the…

To prevent further erosion of their monographs budget and to allow for a modest number of new serial subscriptions to support changing curricular and research needs, librarians at Bowling Green State University (Ohio) decided to cut serial subscriptions and to subsidize article delivery from a commercial document delivery vendor. Discusses the…

Examines key management issues involved in delivering geographic information services on the World Wide Web, using the Geographic Information Center (GIC) program at the University of Virginia Library as a reference. Highlights include integrating the Web into services; building collections for Web delivery; and evaluating spatial information…

To meet budgetary constraints and the rising costs of serials, Eastern Washington University (EWU) has defined a core collection for undergraduate education by linking journal holdings to a specific set of indexes. Describes the EWU core collection, resource allocation to academic departments, and implementation of a document-delivery pilot…

Interlibrary loan and document delivery services have the potential to provide a wealth of information for collection development librarians. Insights into book and serial needs, departmental emphases, instructional opportunities and distant learning are available from interlibrary loan and document delivery databases, provided librarians are…

Briefly describes the elements of document delivery and provides an introduction to four articles that discuss the planning and process of implementing document delivery in four university libraries. Major themes discussed include collection-development issues; user needs and expectations; and the reorganization of the libraries to incorporate…

Describes the restructuring of a traditional Interlibrary Loan Department at the Auraria Library, University of Colorado at Denver, into Information Delivery/Interlibrary Loan (ID/ILL) and its move to Collection Development Services. Discusses cost-effectiveness of ownership versus access; the collection philosophy; and components of the ID/ILL…

Describes three projects at Louisiana State University libraries designed to utilize document delivery and electronic access to expand collections, identify faculty journal needs, and share resources among academic, public, special, and school libraries. Network developments, grant support, and needs assessment surveys are also discussed.…

This special issue contains eight papers from a conference on library collection development and networking issues. Discusses the library's role and the need for new policies; serial costs and recommendations for resource sharing; evaluation of academic periodicals; partnerships and the relationship of vendors and libraries; and models and trends…