In this article, the authors describe some of the top websites recommended by colleagues for the Association of California School Administrators. The Top 12 for 2012 are: (1) Facebook (facebook.com); (2) Twitter (twitter.com); (3) Tungle (tungle.me); (4) FCMAT (fcmat.org); (5) YouSendIt (yousendit.com); (6) Slideshare (slideshare.net); (7) QR…

Describes a strategy for selecting a delivery method for electronic resources based on experiences at the University of Nebraska-Lincoln. Considers local conditions, pricing, feature options, hardware costs, and network availability and presents a model for evaluating the decision based on dollar requirements and local issues. (Author/LRW)

With virtual library services increasing, public services librarians may find themselves with questions such as: What instant messaging services (IM) are available? Which IM service would best suit my patrons' needs? Which IM service best suits my library's technology profile? This column describes the features and functionality of major instant…

Discusses the types of services libraries need to support patrons who access the library via the Internet or e-mail. Highlights include issues in technical support; establishing policies and procedures; tools for technical support, including hardware and software; impacts of technical support on staff; and future possibilities. (LRW)

Discusses how libraries can gather data on the use of their Web sites. Highlights include Web server log files, including the common log file, referrer log file, and agent log file; log file limitations; privacy concerns; and choosing log analysis software, both free and commercial. (LRW)

Examines the practical details of setting up live online reference services in libraries. Topics include choosing software; differences between licensed and hosted applications; models used to implement virtual reference services; how libraries are using these services in day to day operations; and marketing strategies. (Author/LRW)

Discusses the implementation of Web-based online public access catalogs in academic libraries. Highlights include infrastructure issues, including the server, network issues, and desktop workstation issues; recommended minimal desktop configuration; reference services; staff training; cataloging and access; workflow of acquisition and processing;…

Discusses cataloging and indexing for the retrieval of digital items as part of the British Library's Initiatives for Access program. Highlights include standards, digital catalogs, Novel access software that includes fuzzy matching, software choice and development, and future possibilities. (LRW)

Describes the development of the Suffolk Cooperative Library System's live, online chat reference service, a pilot project for public libraries in Suffolk County (New York). Topics include chat software selection; a virtual reference collection; marketing; funding; staffing; evaluation; expanded hours of service; email; and extracting data from…

Reviews a list of seven Web sites that provide extensive information on software available from educational agencies or companies specializing in media products. Recommends 15 social studies software programs covering a variety of topics including the Mayan civilization, Abraham Lincoln, and the Vietnam War. (MJP)